Wrong Gauntlet Rewards AGAIN!

[kkkreg5]

Finished SS and only received 80 Heroic Soul fragments. Clearing S is a minimum 125. Can this be explained?

[GotN]

Same here. Finished Master I and got rewards for Master III. Ticket sent. That really sucks!!!

[druid138]

Same here - rewards for one tier worse than where I finished.

[MetalKing]

I finished AAA and had the rank to get 100 frags and only got the 90 tier.

[infinite dreamer]

Same here, 3rd time it's happened. Wish they would fix this.

[Wyphy]

Bug Fixes and Improvements

Fixed some instances of Gauntlet rewards not being calculated correctly.

But... it was fixed.

[bort]

This has happened to me since the interim gauntlet, and that one cost me the one valour tal I needed for the set

Posted many times, never a response

[Lthepostman]

If this happens send a ticket. I had the same issue and contacted the support team. Problem solved in less than 24 hours. This time things went smooth, I got the right reward

[Blade]

I also got wrong rewards and already sent a ticket. It's becoming a habit, because I rarely get the right rewards.

[Volrath]

I got the wrong ones this time too. I mean it's only a difference of 10 fragments but then again if the season ends and I miss the Mariner by 10 fragments I'm gonna be pissed. Hopefully it will get sorted out.

[gogosox40]

I did get my rewards from the Gauntlet but I did not receive my rewards for the Arena this past week. Got to Duelist 2 and no rewards have popped up yet.
Sent in a ticket 2 days ago and no reply yet.

[infinite dreamer]

I did get my rewards from the Gauntlet but I did not receive my rewards for the Arena this past week. Got to Duelist 2 and no rewards have popped up yet.
Sent in a ticket 2 days ago and no reply yet.

It usually takes a few days. I have a ticket in for wrong gauntlet rewards. As long as you got a confirmation, you should get a response soon.

[kkkreg5]

CS finally got back to me. They adjusted my account with the missing rewards. I asked a question about those missing frags costing me an opportunity at Redan. There was no response. That speaks volumes...

[chrismt]

It usually takes a few days. I have a ticket in for wrong gauntlet rewards. As long as you got a confirmation, you should get a response soon.

How do you get a confirmation ? I sent a ticket the day new gauntlet started (got the wrong reward as well with last gauntlet) but havent heard back yet and I dont recall having a confirmation

[infinite dreamer]

How do you get a confirmation ? I sent a ticket the day new gauntlet started (got the wrong reward as well with last gauntlet) but havent heard back yet and I dont recall having a confirmation

Usually there is an automated confimration e-mail that they received your request. I just received my missing gauntlet rewards, so hopefully you hear back soon.

[chrismt]

Usually there is an automated confimration e-mail that they received your request. I just received my missing gauntlet rewards, so hopefully you hear back soon.

Ohh ok thx. Lost the password of the email I gave when I registered my account but good to know they adjusted your reward. Their support seem efficient from what I’ve heard and even experienced in the past. Hopefully they’ll give me the right reward aswell.

[MetalKing]

I submitted a support ticket and they resolved my issue.

[Alvorada]

here we go again...

[kkkreg5]

here we go again...

Yep. Rewards are for Master III not II. WTF?

[Horus-2545]

OK—this is screwy. I got SS rank 414. I should have at least ranked in the higher S grade), but I only got the fragments of AAA grade (not even S1 or S2) and only got 25 Frontier Coins. This needs a fix! I would have had the Ancient Mariner, but now because of wrong rewards I’m at 485/500. :)

[druid138]

Same here - rewards were for one level worse than I finished. Email support, and they'll fix it for you.

[kkkreg5]

Yeah... hopefully within 13 days, but hey you can always buy the Gauntlet Season 2 Ender Pack for $39.99 to help you complete the missing fragments [sarcasm].

[kkkreg5]

I just had a scary thought... how many fall for this and buy the pack without contacting support first?

More shady practices...

[R1ck]

Sometimes I also think they don't fix it on purpose, 3 million downloads, how many will write to support for this bug.

[Nifelheim]

Finished SS, received rewards for AAA. Sent ticket, but I never checked if previous weeks were correct...

[infinite dreamer]

Wrong rewards again. I sent a ticket in as well. I think I'm up to the 4th time I received the incorrect rewards.

[WickermanBR]

Wrong rewards here too, I'm honestly getting used to it, sending a ticket to the support team is part of the process of receiving the rewards when a rotation arrives. I figure I'm about to send the 4 or 5 ticket...

But well, at least this is a problem that is always resolved with attention and considerable speed, it is only getting very repetitive.

And I noticed one thing, now to get a complete set of talismans, do you need to reach S + #rank level? Is this intentional?

[Chaosego888]

I finished Master I and got rewards for Master III... first time I've had to contact support on this

[Saigrim]

Mine were a grade less also, but I had enough for the Mariner so I didn’t give a rats ass. Figured it wasn’t worth the bother. Games so effed up it’s actually comical at this point.

[Yup]

I just figure it's like the arena.. ranking change in that last hour... someone else getting 1 more win or loss cna throw you out of tier.

[Deano82]

Same here yet again wrong rewards! This has happened to me for the last 3/4 gauntlets 😠

[Liu]

I wonder how it is even possible to fuck this up ? Take a snapshot of the ranks at gmt+0 and distribute rewards accordingly. Can't shake the feeling it's intentional. A large fraction prolly doesn't even notice, and of those who do another large fraction doesn't bother to send a ticket.

[Blade]

I wonder how it is even possible to fuck this up ? Take a snapshot of the ranks at gmt+0 and distribute rewards accordingly. Can't shake the feeling it's intentional. A large fraction prolly doesn't even notice, and of those who do another large fraction doesn't bother to send a ticket.

Yes it indeed smells! I also had to send a ticket like 4 of the 5 last gauntlets and this time aswell.

[scott-5496]

I think me too but cant be bothered to complain as I got the Mariner and a set of of tallies so not going to bother about the difference I dont think.

[slauki]

same here, one tier lower than it should be

[Blade]

The "good" thing is we can just forward the mail from 2 weeks ago and only change the screenshot with your Gauntlet stats. I normally also add a screenshot from the popup where we can claim our Gauntlet rewards just to be sure. Integrate at least the one with your stats and they normally can fix it within a few days!

[blade685]

all weeks we must send a mail to support for that...

[Muzzleloader]

I've never had a problem with the wrong rewards. Not everyone has this problem. It's hard to believe it is a random bug, wonder why it is happening.

[R1ck]

And now they have increased the level you need to reach to get a full set of talismans. Before it was only necessary AAA, now is S.

[Alvorada]

I've never had a problem with the wrong rewards. Not everyone has this problem. It's hard to believe it is a random bug, wonder why it is happening.

I already try clear data of my phone and reinstalling the game, the problem persist.

[kkkreg5]

Anybody hear back from CS yet?

[Chaosego888]

Anybody hear back from CS yet?I haven't yet. I sent them an email right after reset on Sunday. I figure it's going to be extremely slow considering all the players that got screwed out of fragments. They probably have thousands of tickets right now

[HuckFinn150]

Careful with gauntlet today. It's very buggy. I had a battle last 1 hour and no damage on either side. I shut down to end the monotony and of course lost. After that I've lost many good teams to that battle. The team was Benji, Gunner Krampus, Madame and Osiris. For me it's the 3rd battle in SS.

[WickermanBR]

Anybody hear back from CS yet?

I sent the email on Sunday, a little after the reset too... So far there has been no response from the support team.

[Volrath]

I haven't heard yet either. Last time it took them about a week to fix it.

I hope it's sooner this time because thanks to the Ancient Mariner fragments being in the event store, I'm only 10 short of getting him....the 10 fragments I should have gotten already haha.

[kkkreg5]

I hope it's sooner this time because thanks to the Ancient Mariner fragments being in the event store, I'm only 10 short of getting him....the 10 fragments I should have gotten already haha.

This was my initial thought. How coincidental that we receive less rewards, AMariner will be going away and a season ender pack go on sale.... $40 a pop for those that aren't paying attention!

[chrismt]

I had the wrong reward for 3 consecutive gauntlets and 2 days ago they fixed all 3 at once. Took some time but they fixed them all. With all the complaints I’m sure it would take less time to just fix the gauntlet rewards but I was assured they’re working on it.

[blade685]

no news from support for me....

[kkkreg5]

no news from support for me....

They finally got back to me on Thursday last week. They should be getting to you soon blade.

[blade685]

They finally got back to me on Thursday last week. They should be getting to you soon blade.

perhaps :)

[Blade]

I am also still waiting since exactly one week now

[Natasmai]

i received my missing rewards in game on the 8th with an email letting me know they would be in the game. then another email about 2 hours later closing my ticket. took me 5 days to get a response/resolution.

[infinite dreamer]

Waiting from March 3rd. Anyone else still missing their rewards?

[R1ck]

Just received an email from Andy, the missing rewards were just added.

[infinite dreamer]

Just received an email from Andy, the missing rewards were just added.

Cool, thanks for the heads up R1ck.

[iPoop]

I'm still waiting for my missing rewards....over a week since submitting a ticket. :(

[Blade]

I got my rewards restored this night! Took almost 2 weeks, so iPoop - don't give up :)

But there was no reply to my ticket about the update and the frags disaster yet

[Alvorada]

This thread will never die.


Just send my ticket for third wrong prizes in a row.

[FLAUX]

Wrong rewards today...AGAIN!!
Is this ever going to get a fix? What is priority around here? More events...(money suck) or fixing whats broken?

[iPoop]

Hey, does anyone know what the rewards were supposed to be for AAA this past Gauntlet? I forgot to screen capture the Ranked Rewards table. :(

I received 2 hex talisman, 90 AM frags, 80 FFE frags and 65 heroic should frags.

[infinite dreamer]

AAA (rank up to #2500) was 100 Mariner fragments, 85 FFE fragments, 25 frontier coins, 2 Hex talismans, 80 heroic soul fragments.

[Esquatcho]

Hey, does anyone know what the rewards were supposed to be for AAA this past Gauntlet? I forgot to screen capture the Ranked Rewards table. :(

I received 2 hex talisman, 90 AM frags, 80 FFE frags and 65 heroic should frags.

Depends on what rank you had. I think that sounds about right for rank higher than 2000, but lower than 3000 (first level).

Infinite dreamer listed the higher level AAA rewards.

[Blade]

I also got the wrong rewards again. In general I like traditions, but this one is getting really annoying.

Even more annoying is the silent change for the rewards steps. It used to be the way that reaching AAA gives one full set of tallis. And I think top 50 was supposed to give 2 sets (don't remember exactly). Really bad and unnecessary! I thought it was a bug at first, but apparently it's wanted and fits to the negative changes of the last weeks. Stop taking the fun out of the game!

[GenghisJon]

I also got the wrong rewards...which I woulnd't care about except I only received 100 Mariner Frags instead of the 115 I earned: exactly enough to aquire the Mariner soul. Are people getting the proper amount of frags after writing a ticket? Also; how do I write a ticket? Thank for the help!

[Blade]

I also got the wrong rewards...which I woulnd't care about except I only received 100 Mariner Frags instead of the 115 I earned: exactly enough to aquire the Mariner soul. Are people getting the proper amount of frags after writing a ticket? Also; how do I write a ticket? Thank for the help!

It's rather simple:
Write a Mail to support@ironmaidenlegacy.com
Say that you received wrong Gauntlet rewards and ask them to fix it
Important: Attach a screenshot showing your Gauntlet statistics (bottom left button). On that screenshot your in-game name-ID should be visible as well.

If you do attach the screenshot they can fix it directly without asking you for information. Normally it takes a few days, last time it was longer (almost 2 weeks in my case).

Trust me, I had to do this 6 times now...


@ ALL OTHERS:
Please do it aswell, even if you only lost some "unimportant" frags. I get the impression that nothing will change if players start to accept that they get less than deserved!

[GenghisJon]

Blade,
Thanks for the help on this. Screen-shot and ticket sent. I never assumed I had to keep my eye on all these rewards, but will from now on. Losing out on Ancient Mariner by 15 frags (through an error) doesn't seem very fair.

[Blade]

Blade,
Thanks for the help on this. Screen-shot and ticket sent. I never assumed I had to keep my eye on all these rewards, but will from now on. Losing out on Ancient Mariner by 15 frags (through an error) doesn't seem very fair.

You're welcome!
With the frags it is rather easy to oversee that you missed some - but of course not in your case when you know how many frags you need to get the character!
For me it was also easy to see, because I pushed myself to clear AAA to get 3 hex - I don't really need them, but getting 2 would make absolutely no sense. So I cleared AAA just 8 minutes before reset and could wait for the rollover to take place.
BAM - congratulations for your rank, here are 2 hex Talis :mad:

As this happens almost everytime now, I prepare myself for it. Also, I take 3 screenshots in total (if I am in the game close to rollover): one close to rollover showing the ranked awards with my actual rank in the middle (so that I can see what the rewards are for the tier below...and above - lol as if this would happen as a bug), one showing the congratulation popup (with the wrong rewards usually) after rollover and then the third one with the statistics for the mail. Sometimes I send all 3 so that I can be rather sure that they can correct it easily.

[Natasmai]

I finally got the right rewards this week. I finished 57th overall, I wonder if the errors come when you are closer to the back side of the cutoff. Like if I had been 49th, the cut off is 50.... maybe then the rewards get screwed up?

I havent been able to determine any reasoning on this, other than they are just randomly doing it and hoping you dont notice or dont care enough to submit a ticket. I submitted a ticket i think the last 3 in a row, now i got the right rewards, maybe you just need to make sure you push the issue every single time.

[Natasmai]

Oh also, it is far better i think to use the in-game support ticket rather than just sending an email. The support ticket generates a pile of info from the game that they can use to help resolve the problem and that is attached to the email when submitting it.

[GenghisJon]

How long does it usually take the devs to respond and fix the issue?

[Alvorada]

How long does it usually take the devs to respond and fix the issue?

This bug was reported months ago, definitely fix is not priority.

First time I contacted support for rewards correction had take 2 days.

Second time 6 days.

Now, it is 3 days and counting.

[Alvorada]

They added my missing rewards today.

[Blade]

They added my missing rewards today.

Same here!

[Alvorada]

Kind of off-topic, but I received wrong rewards for Arena.

[GenghisJon]

Got my missing rewards a couple days ago!

[LeoLagarto]

That happened to me today on challenges event. Wrong fragments number for steps advanced on actual challenges. I've complete 48 victories till now (10 victories 4x50; 25 victories 1x100 = 300 fragments), but on Book of Souls I have only 150 Gnosis fragments.

[AODqw97]

I sent my support ticket in the day after I recieved Mariner fragment 10 short, which means I couldn't claim him.
Waited a week and sent them a reminder. Have never heard a thing back.
They know how to charge for stuff in this game they're right on the ball with that, but seems now like if you have a problem they don't want to know.
Only when the player numbers drop a significant amount will they take note and get this crap sorted.
Had two historic cases that needed a ricket, both sorted in 2 days. What's with these people?
I'll keep pestering..

[HuckFinn150]

Broken record again...

[infinite dreamer]

Wrong rewards again, just sent in a ticket.

[R1ck]

Seriously, is it on purpose? That is not giving something they advertise is a kind of fraud.

[Zerynx]

I opened a ticket on March 11th for this issue that hasn't gotten a response.

Of course it just happened again. I guess I'll open a ticket.

[Banished]

Same here.

And also, explain to me how Final Frontier Eddie can revive here?

https://www.youtube.com/watch?v=G0mvxwEDR7Q

I think they didn't want me to go further than SS.

[aileenquinn]

I've opened a ticket today, rewards don't appear in my inventory, no talismans, no fragments...
I finished in Great Master III, so considering the efforts I was very happy waiting the rewards.... but no :(

[Natasmai]

Same here.

And also, explain to me how Final Frontier Eddie can revive here?

https://www.youtube.com/watch?v=G0mvxwEDR7Q

I think they didn't want me to go further than SS.

You never targeted Charlotte, but my guess would be that she is wearing the red saint talisman... it revives the first ally killed. however, it is supposed to give the revived ally invincibility and HP regen... so im not sure.

[AODqw97]

I wonder if Steve Harris is aware how shoddy the support is for the game that represents his band?..
Anyone got his number/email? :D

[Sidney]

Happened to me again as well... Sent a ticket and it's been a week with no contact other than the automated E-mail.

[Liebhild]

Same here, useless support

[Esquatcho]

First time past AAA, first time with the rewards problem :/

[infinite dreamer]

Still waiting for the right rewards from this past gauntlet. Would like to get my 5th frontier talisman to try them out. Anyone hear back from support yet? And if anyone got a full set of frontiers, are they any good? Thanks!

[Blade]

I also do not have an answer yet, but I was late with my ticket (thursday). This was because I was exactly #500 and hence I was unsure which tier is the right one. I got 5 tallis, but if #500 means #500 and better I should have gotten 6 tallis I think. If #500 means #499 and above, I got the right rewards for almost the first time ever :D

So far I did not use my set, but they were no problem on the enemies in pvp, they just extend the fight - which is awful!

[R1ck]

Still waiting for an answer from support.

[Liebhild]

Also waiting...

[Natasmai]

Still waiting for the right rewards from this past gauntlet. Would like to get my 5th frontier talisman to try them out. Anyone hear back from support yet? And if anyone got a full set of frontiers, are they any good? Thanks!

I used mine for the cosmos event! that's about it, didn't even max them out, just equipped 3star level 1's

[infinite dreamer]

Thanks guys, hopefully we all get them soon.

[HuckFinn150]

My rewards were just corrected.

[Sidney]

I've been waiting almost 2 weeks and still no response other than the auto generated E-mail. I get that they are busy, but C'mon... I even sent screen shots to go along with my E-mail....

[infinite dreamer]

Received my correct rewards last night, so hopefully everyone gets their rewards soon as well.

[ian16]

After almost 2 weeks they give me the correct rewards... finally i did received my 5 frontier talis from past gauntlet rotation , i guess everyone gonna receive the correct reward asap around today.

[R1ck]

Got my rewards tonight

[Amarthir]

A little upset I finished rank S and got AAA rewards. Got 4 Talismans instead of 5. Never really cared that I got less rewards till now.

Tell me friends, when emailing support do you have to specify each occasion you receive the wrong rewards or are they just aware of the wrong ones.

[kkkreg5]

Tell me friends, when emailing support do you have to specify each occasion you receive the wrong rewards or are they just aware of the wrong ones.

Send them screen shots of your ending rank and the rewards you received. They will fix when they get around to it...

[HuckFinn150]

It's best to send a screen shot of your stats. It shows where you finished at. I got the wrong rewards again as well. Another set of necropolis. I think I'm just going to keep them for now. Not sure....

[Zerynx]

Anyone know what the rewards for AAA top 1000 were last time? I only got 4 talismans. Wondering if I should have gotten all 5 for the set.

(I should have gotten 6 last fortnight (only got 5), but never complained about it.. so I'm wondering what to do here.)

Thanks!

[Esquatcho]

Anyone know what the rewards for AAA top 1000 were last time? I only got 4 talismans. Wondering if I should have gotten all 5 for the set.

(I should have gotten 6 last fortnight (only got 5), but never complained about it.. so I'm wondering what to do here.)

Thanks!

AAA was only 4, but if like me, you got one level down in AAA, the you miss out on the FC, which is always worth a ticket about imo. If you have any evidence from the previous gauntlet (screen cap) then thatd be more worthwhile as then youd have 2 full sets at least.

Not convinced how awesome they are though. I still reckon my FFE does better with mythical eternals than the overwhelming frontier talismans....

[Rubio5486]

Hola a todos,acabo de registrarme en el foro.
Alguien me puede decir quien y por que bloquean algunos personajes y como desbloquearlos?no dejan desbloquearlos desde "mi equipo".alguien m puede ayudar en esto?.Gracias

[vpachev]

I didn't push much at gauntlet this time. Needed to get 7 talis to finish a set from the previous round and get another. Guess what... got 6. Although according to the game I finished #190 and SSS. Sent a ticked but didn't make screenshot, I hope they give me back my talisman. Probably will die otherwise, haha. Dammit, one just can't take it easy with this game.

[GotN]

Got rewards for Master 3 instead of Master 2 this time. Ticket sent.

[GotN]

After 12 days (!!!) I got an answer from support (Andy) and my missing rewards were added to my inventory. At least one day before next reset, so tomorrow I can sent in the next ticket :p ;) :D

[infinite dreamer]

After 12 days (!!!) I got an answer from support (Andy) and my missing rewards were added to my inventory. At least one day before next reset, so tomorrow I can sent in the next ticket :p ;) :D

Same here, I was happy they resolved it before the reset. I guess they've been backed up with requests?

[Blade]

After 12 days (!!!) I got an answer from support (Andy) and my missing rewards were added to my inventory. At least one day before next reset, so tomorrow I can sent in the next ticket :p ;) :D

Same here! They seem to have many requests and the next might come the day after tomorrow...

[nitro]

+1.
Same here too.
I got wrong reward on me.

[gogosox40]

I got the wrong rewards this week.
Finished AAA Champion I with a rank of like 1452.
I got the rewards for AAA Champion II.
Bummer. Now I have to wait a month for the correct frags.

[HuckFinn150]

I've already sent the email. Maybe I'll get both this and the last Gauntlet rewards at the same time.

[nitro]

This week had wrong reward again....



Update : I sent email to support@ironmaidenlegacy.com
Nothing came back.....

[infinite dreamer]

I got champion 1 instead of master 2. Sent the e-mail.

[chrismt]

wow, good thing they ‘fixed’ it..
I don’t know what they did but it sure as heck didnt solve anything. Ranked 268 and got master3 reward instead of 2
Once again I’ll have to write my biweekly email to get the right reward (the one sent 2 weeks ago hasnt been answered yet, yay).

[Esquatcho]

hmm, mine has been OK since the 'fixed' it (touch wood).... Have you all done a clean reinstall recently? I was forced to and I found my game size dropped significantly. I wonder if maybe there was something in that, that helped me?

[Blade]

I got the correct rewards this time! I never did a clean reinstall apart from a phone change >2 years ago. For the records: I went through AAA and stopped in S without doing a battle in the S tier.

[Wyphy]

Guess I just don't understand why anyone still does gauntlet when you have to file a report that you got screwed, again. And again. And again.
Then you wait a couple weeks to get the correct rewards.
First report of this was over three months ago.

Have you not figured out that the devs don't give a shit about fixing this bug?
Definition of insanity.

[HuckFinn150]

My rewards are from where I finished when I quit trying to play. I still want my correct rewards, but really don't care. I have 2 more full sets of Necropolis talismans and no new toons to put them in. I'm hoping (but not holding my breath) that the game will get better. I was going to the post office today and thinking this is a big pipe dream. I still love the game concept and graphics, but the bugs are too much anymore. Plus, overpriced unobtainable without real money stuff, just had me finding the brakes. Let's see what transpires over the next couple of months...