Epic Soul bug

[Ip4]

Can't claim Epic Soul,i was on 225/250 and purchased one rare soul to have 250/250 and now i have epic souls on two place and can't use them...restart didn't help,to send ticket or what?
https://i.ibb.co/WP90p7b/891-F33-C5-812-B-4501-89-AC-AA6085-D3-D0-AD.png