I convert my 3750 trooper point into a Gunner Soul, get Cyborg Eddie and....

[Patrice-1201]

The game crashes, no Cyborg Eddie in the inventory but the Trooper Points are gone :-( I play my 50 troopers everyday for a reason... and when I finally get there Bug 5* 100 strikes...

[MetalWarrior]

usually when it crashes, book of souls should restore the soul,and if you attempt again it should give back the same character.
in my experience,when i relaunched after crash,i got the those same characters, even in same order i received them previously.