All I can recommend for that is to use the in-game support button to contact customer service. I don't know what the state is for solving that problem.
So,should I open my 7 rare souls people or not? :)
Okay, that does sound somewhat harsh...
I'm gonna go out on a limb and guess if you've got a trooper who you think is a dev, they'll prob never reveal it publicly. In addition, the confirmed dev we found had many characters that were non standard. ;)
I've seen a couple more dev accounts tho and they're all like the one we found with Grim reaper Eddie (only without the prototype Eddie).
I apologize about the souls comments btw, from the initial stats it's at a 10% premium drop rate -> which isn't nearly as bad as I thought.