FAO Sparton and/or Kaz

Quote:

---

Originally Posted by Sparton_LOTB

Not if that player's OS is trying to be "helpful" and is overriding our attempt to do that with backed up data from elsewhere (not sure if that's the problem in this case, but a previous game I worked on had that issue).

---

I'm not quite sure i understood at all, how player's involvement affects this troubleshooting process!

if a 'tech' copy the content information from a problematic profile, to a brand new profile, no one would have access to that new profile except the 'tech' who is troubleshooting.
that 'tech' can test it 100s of time,to make sure it is working properly on his side....before contacting back the user,informing a new account has been created, by emulating his previous account,based on as much data was retrievable,and provide user the new account info to login.

Quote:

---

Originally Posted by MetalWarrior

if a 'tech' copy the content information from a problematic profile, to a brand new profile, no one would have access to that new profile except the 'tech' who is troubleshooting.
that 'tech' can test it 100s of time,to make sure it is working properly on his side....before contacting back the user,informing a new account has been created, by emulating his previous account,based on as much data was retrievable,and provide user the new account info to login.

---

That is pretty much what the last attempt at fixing it was from what I was led to believe. If I understand Sparton correctly he is saying that my iPad may have cached or saved some corrupt data? I don't know how that would apply to a new account that has never been used on my device before though but I don't know how it all works in all honesty :-/

Quote:

---

Originally Posted by PerthEddie

That is pretty much what the last attempt at fixing it was from what I was led to believe. If I understand Sparton correctly he is saying that my iPad may have cached or saved some corrupt data? I don't know how that would apply to a new account that has never been used on my device before though but I don't know how it all works in all honesty :-/

---

you my friend! have you tried to logout from your existing account from your ipad and started a new account to see,if your ipad is the actual culprit that can corrupt any LOTB account..
or is it just an isolated incident,and impacted the only one you are trying to retrieve!

have you tried to use a secondary device/emulator (if you've got no other device),when the last attempt was made! if i suspect your device is the culprit, i would have suggested that to begin with.


btw,some might think,it is none of my business,since i'm not personally having any account issue.
i can stay out of this matter, if it appears, my headache is more than the account holder.