I've been putting off emailing support like Durandal_Lotb informed us to do, in order to exchange the useless (not intended for any purpose) colorless 4* & 5* talis runes received as rewards in the LoL Dungeon.
And now Yup has informed me he did try and was given a contradicting answer.
Well, this is exactly what I was talking about in my previous post. Normally I would get pissed..... but after all this time dealing with Navigator Games/Nodding Frog, I can't say I am surprised anymore.
This company never ceases to disappoint!
Here is a screen shot of her post after I posted my frustration about them wasting our time/money/and resources for useless rewards.
We should all bombard them w/ emails attaching this image, until they make good on their word and make a public apology and correction.
She acted as a representative (representing the company) and they should fulfill the promise. Then on their end correct the situation so it doesn't' happen again, meaning fix the rewards and train your employees on proper information and protocol.
As a previous customer service manager myself, I have given the customer what was promised by an employee just to satisfy the customer and as a fair business deal.
Besides, what have they got to lose, it's all digital, literally 1's & 0's..... the only thing they have to lose is my $55 dollars I was getting ready to spend on resources...... and future revenue.
Download this image as proof of her instructions, it's originally in the October 2019, Part 1 Tuning Discussion - PRELIMINARY thread.
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https://forum.ironmaidenlegacy.com/s...LIMINARY/page6
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