game loading problem

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08-14-2016, 09:24 AM
slauki

Quote:

Originally Posted by Papaj

Hi all, I seem to have a similar problem - but, also I tried to reinstall the game and I lost all progress as a result.

The issue is, I don't actually remember my full account name - it's "Papaj-xxxx" (forgot the numbers) - maybe someone could tip me off? It was a lvl 30- or 40- something account with a Blue 4* Allied Soldier lvl 80 as a Trooper.

If someone were so kind as to provide me with a name of the account, I would be really grateful.

Thank you in advance,

Papaj

maybe you should open an own thread, i guess not everyone will see your post here
08-15-2016, 12:46 PM
kalle8888

Account: Stardust-6977

Sorry Troopers but since yesterday i stuck in the loading screen... I even played all troopers with the "after 1 match reset shit" but now i cant log in. as soon as i can log in again i will play. hope you have a little patience :)

Edit: works again, this was fast this time^^
08-15-2016, 10:18 PM
Bombatomica

Quote:

Originally Posted by kalle8888

Account: Stardust-6977

Sorry Troopers but since yesterday i stuck in the loading screen... I even played all troopers with the "after 1 match reset shit" but now i cant log in. as soon as i can log in again i will play. hope you have a little patience :)

Edit: works again, this was fast this time^^

Did you do something to make the game function again? I'm always stuck at loading screen... :(
08-15-2016, 10:59 PM
Elindor

Quote:

Originally Posted by Bombatomica

Did you do something to make the game function again? I'm always stuck at loading screen... :(

+1, 3 days now
08-16-2016, 07:11 AM
woodol

me too
grrrrr
08-16-2016, 11:15 AM
Olevipoeg

I visited my locked out account today thru visit trooper. All characters and talismans seem to be ok. But I still cannot login.
08-16-2016, 05:01 PM
propagandy

Visit trooper? How do you access that?
08-17-2016, 06:47 AM
Olevipoeg

Quote:

Originally Posted by propagandy

Visit trooper? How do you access that?

When my main account was unplayable I created second account from my ipad. I put my second account to my main account troopers list. You can visit your friend from troopers screen. Open "Troopers" and tap on trooper.
08-17-2016, 07:39 AM
StormArrow

Quote:

Originally Posted by Fudjo

Update: It seems pretty clear now that it's an account corruption issue.

I uninstalled the game and reinstalled it. I tried logging in with my account, and I was then stuck in the same startup screen.

I uninstalled the game and reinstalled it again. I created a new account, and now I am able to play again, but completely from scratch, and I missed out on the Starter Pack sale.

Is it possible to restore the previous account and get the Starter Pack at the sale price? I'm a firm believer in spending money on things I like to reward the people who put the work into it, be it music or games or what have you. Especially because I have friends in the games industry and the music industry.

Exactly the same with me. Cannot believe that the devs managed to screwed up if our accounts... Waiting for a solution, days a wasn't able to loggin, hopping that not lose the rare assassin soul prize :(
08-17-2016, 08:27 AM
Elindor

5 days now.
08-17-2016, 10:31 AM
Jennie-5128

Quote:

Originally Posted by Elindor

5 days now.

Same here.
08-17-2016, 11:08 AM
Dutch

Quote:

Originally Posted by Jennie-5128

Same here.

youll have so many trooper points coming your way tho Jen
08-17-2016, 05:15 PM
Jennie-5128

Quote:

Originally Posted by Dutch

youll have so many trooper points coming your way tho Jen

Bless you Dutch I hope so xxx
08-17-2016, 06:05 PM
Bryan-3528

Quote:

Originally Posted by Dutch

youll have so many trooper points coming your way tho Jen

Yup, same here. I get a kick out of your awesome Samurai Eddie. But i admit, it also makes me sad knowing you are locked out of the game :(
08-17-2016, 06:38 PM
Vaseodin

Quote:

Originally Posted by Jennie-5128

Same here.

Man, I'm sorry to hear that. That is a lot of days to be waiting.
08-17-2016, 06:57 PM
jpmusic

Quote:

Originally Posted by Dutch

youll have so many trooper points coming your way tho Jen

I can vouch for that, I've been using your Samurai Eddie everyday ;) hope you get back soon
08-17-2016, 08:25 PM
BillLion

Quote:

Originally Posted by jpmusic

I can vouch for that, I've been using your Samurai Eddie everyday ;) hope you get back soon

+1!! Hope to see you back in action soon!
08-17-2016, 08:37 PM
StormArrow

Are there any devs in this forum who can just tell what is going on?
08-17-2016, 11:01 PM
Elindor

I think they've gone silent until they find what are the issue. And according to me (and I do work in the web area, and with CMs a lot) it's a big mistake. Should they communicate every two days, saying, we've found this or that, don't worry, we're here, customers would be waiting patiently. Now, we're all worried, and whenever the game becomes available again for all of us, I think a lot of people will need some time before being able to make a purchase - aka trust the devs that their money won't be thrown out the window and the game become unplayable again soon.

So the only reason I can see why they are acting like this : most devs, if not all of them, must be in vacation. So they have gone silent because saying yeah, we don't work on it right now, would be even worse than what's going on.
08-18-2016, 07:35 AM
woodol

I don't know why, but since yesterday, I can PLAY !
No connection pb, I'm not blocked on eddies cloud or waiting for the start button while progress bar is blocked on 75%.
Great.
08-18-2016, 09:01 AM
Bombatomica

Downloaded the update and always, always stuck at loading screen, now the bar is at 90%, it's a progress... i really hope devs will say something ASAP, because it is getting ridicolous... i'm really close to disinstall this bugged mess, rate zero and go on, and it's a pity because i really like the game and played it every day until last friday, when it exploded. Would you say something Matt, please? please?
08-18-2016, 09:46 AM
Jennie-5128

Bombatronica, hang in there lovely. They fixed my account for the same problem yesterday and are having to do each one individually so it's taking some time. First thing I did was use your general *hug* you going to get LOADS of points when you log back in. I did. Only 2 troopers dropped me.
08-18-2016, 09:49 AM
Elindor

Received a mail from the support answering mine, "I have your problem fixed"... INDEED it's fixed ! I can play ! Yay !
08-18-2016, 09:51 AM
Jennie-5128

Elidor, YAY!
Now let's all cross our fingers for Bombatronica
08-18-2016, 09:55 AM
Bombatomica

Quote:

Originally Posted by Jennie-5128

Bombatronica, hang in there lovely. They fixed my account for the same problem yesterday and are having to do each one individually so it's taking some time. First thing I did was use your general *hug* you going to get LOADS of points when you log back in. I did. Only 2 troopers dropped me.

Good to know that they are working to resolve the issue. Let's wait and hope...
08-18-2016, 02:35 PM
Jennie-5128

I've just realised I have been misreading/misspelling your name. I'm so sorry!

(I get v annoyed when ppl call me Jenny so I should be better at this)

BombATOMICA.

I shall endeavour to remember.
08-18-2016, 02:38 PM
Bombatomica

Quote:

Originally Posted by Jennie-5128

I've just realised I have been misreading/misspelling your name. I'm so sorry!

(I get v annoyed when ppl call me Jenny so I should be better at this)

BombATOMICA.

I shall endeavour to remember.

Ahahahah don't worry at all XD It's just a nickname.
08-19-2016, 08:53 PM
Bombatomica

And finally it works! Devs fixed my problem, just completed the rift dungeon and works like a charm, no bug, no crush, just a little slow loading levels. There's hope guys, don't give up! ;)

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