Data mismatch in Undead Rescuer fragment event under investigation

Thought I'd chime in on this one.

I'm a software developer, so I can empathize with NF to some extent.

They've recognized that there was a problem that made it into Production (ie, our devices). They retracted the build that caused the problem (or released a quick update solving the issue), but the damage done still remains.

What they don't want to do is give any community contact beyond "we've recognized that there was a problem and that we are fixing it. You will hear from us soon".

Repeated harassment via the forums will not change this - in fact, an early, incorrect response will only make this situation worse, so they want to make sure that they have everything solved before they come back to us with any answer.

We will hear from them, and be sure - they're going to give us some form of compensation for the damage that was done. What will remain to be seen, but it will be something.

That said - NF, you really need to give an official statement that directs your users (ie, us) to when the official resolution is expected to be announced.

I'm aware you have stated that "Due to a data mismatch an incomplete version of the Undead Rescuer fragment event began 1 day earlier than intended. We have stopped the event for now and are currently working on a solution for this issue. If we can't find a solution we will be contacting the community via Facebook and the forums for compensation. Apologies for any confusion this has caused. If you have any questions or concerns, please contact the support team using the Support button in the Settings menu, or email [email protected]. We will get back to you as soon as we can."

However, that was last week. You really need to give further updates regarding issues that persist for this amount of time, even if the message is devoid of meaningful content. A quick "friday update" to let us know that you're making progress and expect to make another announcement next week would be an easy method to foster continual contact with your playerbase over a particularly nasty issue. A step further would be perhaps to have a list of statements that you're authorized to give.

...While i'm here, giving software tips, howabout opening up a public facing Jira or some such so we can report and view progress on bugs? That would not only be neat, it would be super useful.

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Originally Posted by MrFreeze

They probably took a long weekend. I'm pretty sure Monday was a holiday in Canada too. As much as they should respond anyway, I probably wouldn't if I was in their shoes. I'd finish my vacation and deal with it when I was back on the clock.

I'm guessing they'll have this back up by the end of the week. I just hope there's some kind of increased drop rate for rare souls, otherwise I don't see me getting this guy.

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You're probably right about the long weekend. Would have been sensible for that to be mentioned in the post saying the event was on hold, but this is NF after all. That would have given people more of a timeline as to an expected resolution.

With the various reports of incorrect characters being added, missing fragments, etc. I'm sure it's a mess trying to find a solution that is going to appease the majority. I actually expected some form of statement today, even if it was nothing more than to reassure us they were working to address it. Obviously, I never learn. :D

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Originally Posted by druid138

If you really want the character, you could take advantage of the delay by farming LoL for Regular Souls that can get turned into Rare Souls at the altar. I also still see the occasional Rare Soul drop from LoL - got one last night, in fact.

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A player should be able to do about 20 LoL VIII-X runs per day without spending any Ironite on SoT refills, while still playing all 50 Troopers and all 8 Skull Quests. It should actually be a bit more than that, since I didn't factor in SoT rewards from daily achievements or from victories. I did assume that the non-LoL and non-SQ battles were on a map that took only 4 SoT.

288 SoT per day = 44 for 8 SQs + 152 for 19 LoL runs + 92 for 23 other (4 SoT) battles

I still like my idea about being able to convert the rescuer fragments into eternal fragments, and I mean a full 5=5 convert, not 5=1, that would sure make me forget this ever happened ;)

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Originally Posted by druid138

If you really want the character, you could take advantage of the delay by farming LoL for Regular Souls that can get turned into Rare Souls at the altar. I also still see the occasional Rare Soul drop from LoL - got one last night, in fact.

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That's what I've been doing but I'd be surprised if it's enough to get 200. Maybe though, we'll see what happens with this thing.

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Originally Posted by MrFreeze

That's what I've been doing but I'd be surprised if it's enough to get 200. Maybe though, we'll see what happens with this thing.

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Good luck! Who knows, maybe NF gives us 100 starter fragments or something . . .

How do you convert regular souls?

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Originally Posted by BonFire

How do you convert regular souls?

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I just meant to redeem them and then Sacrifice the resulting characters. A stack of 99 Regular Souls usually gives me a few Rare Souls, sometimes >5 if I get really lucky.

Still nothing..?

They could give Buzz Lightyear to everyone (and in the next downgrade they could nerf him to uselessness :-) )

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Originally Posted by druid138

A player should be able to do about 20 LoL VIII-X runs per day without spending any Ironite on SoT refills, while still playing all 50 Troopers and all 8 Skull Quests. It should actually be a bit more than that, since I didn't factor in SoT rewards from daily achievements or from victories. I did assume that the non-LoL and non-SQ battles were on a map that took only 4 SoT.

288 SoT per day = 44 for 8 SQs + 152 for 19 LoL runs + 92 for 23 other (4 SoT) battles

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I dont know if anybody noticed, but the 80 SoT limit works out to a full refill every 6.66 hours. Just another of the cool Maiden easter eggs that was originally built into this game. I agree they have lost all meaning at this point though

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Originally Posted by Thedarkness

I dont know if anybody noticed, but the 80 SoT limit works out to a full refill every 6.66 hours. Just another of the cool Maiden easter eggs that was originally built into this game. I agree they have lost all meaning at this point though

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Hahaha, nice!

So, reading through all this. Slauki was told by Michelle they'd be in touch by today about compensation. Still no other word on it, and the long weekend is long past. Sparton has made a couple of posts, but nothing to even hint at whether they're doing anything regarding the botched event.

Epic fail on customer relations! Makes it seem the NF solution is ignore it and it will go away. People have spent both real and virtual currency and deserve far better than this.

Hi everyone! Thank you so much for your patience. We have just posted some more details on the Undead Rescuer event. You can find that here: http://forum.ironmaidenlegacy.com/sh...r-Event-Update