Can't get into the game either :-(
Can't get into the game either :-(
tried once this morning not going to try again until i hear everything is fine lol, hope it gets resolved soon.
The errors, crashing, lost gold & ironite & trooper badges & runes is completely out of control. I want to love this game, especially after all the time and money I have spent on it, but the issues are ridiculous now. Page after page on here and Facebook with comments on how all of us are losing stuff we worked hard in this game for. The frustration is overwhelming, no point in even opening the app today as my gold is depleted and I can't cash in my trooper badges due to errors. This game is a great concept, but definitely grates on the nerves and not worth emptying your wallet for. We should all be compensated for the loot and time we have lost dealing with these issues. Today will be the first day since launch that I will be inactive in this game.
the game works atm the first time today! i could clear some secret levels and earn gold. but my ironite isn't back. i earned some in secret levels and the counter remains on lousy 3 ironite :-(
EDIT: i'm using an s4 mini
EDIT 2: one secret location won't load... so the game is far from stabile, but ways better than the whole day
Hi Friends,
Obviously we had some server problems overnight - our server team is investigating and as of 9:45am PT has implemented a fix that we think should re-stabilise the game.
Please let us know if you're still having server connection problems.
-M
Game is working fine again in my end. Thank you!Quote:
Originally Posted by Matt_LOTB
Right now I'm stuck on the loading screen 3/4 of the way and I still get errors connecting to the serverQuote:
Originally Posted by Matt_LOTB
Is the fix being implemented now or later
I'm still locked from levels I've unlocked. I'm hooked through facebook.
hello Matt, .. not sure what fix was applied .. but it does nt seem to be working for me .. stuck on the loading screen with the eddie cloud. i m on ios latest versionQuote:
Originally Posted by Matt_LOTB
thanks
I have lost my whole account after this update, which i spent more then 130€ in. Any Chance o get it back? UserID was kalle-2324 , also i feel sorry for my 50 troopers that i cant support them now.
Yeah, I got in after a significant load time chose my selected farming level "Powerslave" (hard) and I am staring at the "Corrupt General" Loading screen prior to battle. Took nearly 3 minutes to get into the battle. A bit laggy as well. I wouldn't say it is in a playable state. Also, Matt_LOTB, can you have Candice contact me regarding my support requestQuote:
Originally Posted by Matt_LOTB
For future such requests please PM me directly and I can reach out to the Support team on your behalf.Quote:
Originally Posted by BlackshirtOgre
Maybe we should take a moment and relax remember Bruce Dickenson's speach from the Wacken Concert.
https://www.youtube.com/watch?v=xHRPEPpKO0E
Will do, I can do that. Not very savvy with message boards.Quote:
Originally Posted by Lamia
Hello guys,
I'm playing on iOS and using a Facebook account. Here's what I'm encountering so far:
1. When restarting the device the game remains stuck in the Loading Screen (at least the music is playing \m/).
2. When reinstalling the game I'm able to login and retrieve my account. But:
a. After playing on a secret level, I have only the 'Next' and 'Replay' buttons available in the Results screen. No matter on what button I tap, the next zone will be displayed, as it was unlocked for the first time.
At this point, after performing a restart the game crashes every time in the Loading Screen.
b. After another reinstall, I've played the last unlocked mission from the 'Underworld' zone and lost the battle. The game remains stuck when the enemies animation should start playing.
After restarting the game, the game remains stuck in the Loading Screen.
So, no matter what I do, I cannot play the game.
Cheers,
Calin
i have the exact same problem today and all day yesterdayQuote:
Originally Posted by Calin
I am still stuck on the loading screen after 8 minutes :/Quote:
Originally Posted by Matt_LOTB
Welcome to the Facebook loop :( there's not much of you can do about it, just wait for the devs to release a patchQuote:
Originally Posted by maxdeviations
i dont login thru facebook - i login thru email account.. i call it the infinite-eddie-sky-cloud-loading-playing-with-your-money-and-emotions-pissing-you-off loop
I've never encountered this issue until today. However, I've had login issues, but after a single game restart I was able to reach the Cosmos and play.Quote:
Originally Posted by jpmusic
Uninstalled.Quote:
Originally Posted by Jennie-5128
Reinstalled.
Played through all of the interminable tutorial levels before it would let me enter my account details.
Entered my account details.
Game immediately restarted and got stuck on the same point of the loading screen as previously - as someone on the previous page said the progress bar just stops at 3/4 of the way along and sits there and refuses to load any further.
*cries*
At this point I think it's safe to ask... Can we expect a fix or do we just forget about this?
I dunno, Gonzo.
We've had one short uninformative message from Matt & the request from Lamia to add our OS to profiles but nothing else.
Genuinely starting to get a bit unhappy.
Quote:
Originally Posted by Jennie-5128
Sorry I haven't been super communicative today. The whole team, myself included, is working on figuring out what went wrong. Fact is, I don't have anything to report yet.
-M
Thanks Matt. Just to know you're trying helps.
Seconded. Thanks for the update!Quote:
Originally Posted by Jennie-5128
Spending my day watching Iron Maiden videos on youtube. Found the Wacken Concert for those who may have missed it https://www.youtube.com/watch?v=Wp1zML_-G28
I've seen the live stream. It was awesome :DQuote:
Originally Posted by Bob.A.Smith-6226
Im watching it again I saw it the first time missed the first 10 minutes Chrome hanged up had to play from IE which played flawlessly.
The game will be even more awesome than ever -eventually -let's try to be patient
Devs,
1. Just keep working hard to stabilize things
2. Just communicate even if you don't know much -it means more than you know
3. Throw everyone some rare souls & gold to take the sting off :)
We believe in you!
This... A simple "We are working on it" makes wonders and takes 30 seconds tops.Quote:
Originally Posted by BillLion
Ok, everyone. Here's where we've landed.
Something is wrong. (duh). We haven't yet been able to diagnose the underlying cause, but we know that something that went out in the Android client we released yesterday is causing our sever connections to overflow, and that's causing our servers to reject new connections (which is why you end up seeing server connection failures). Because our servers are shared between the iOS and Android versions of the game, users on iOS are being refused connections too, even though they don't yet have the new client update. We've pursued several leads over the course of the day today, each time thinking we had nailed down the source of the problem, but everything so far has turned out to be a dead end. For whatever reason, our load testing QA pass didn't reveal this issue - we suspect that our testing ran just below a threshold at which this issue occurs, and so it wasn't exposed until a substantial number of real users were pushed into the app.
Our plan had been to launch the iOS client update today, but it is very likely that doing so will make this problem even worse across the board, so obviously that's not an option at this time.
We have got a band-aid fix in place on our end which should keep the game alive and mostly playable over the weekend, but you may see sporadic disconnections and server errors though this period. We have also made some changes to how our automatic error reporting is working so that we better identify the code that is causing the problem. With luck, we'll find a clear answer over the weekend and can move ahead with repairing the problem.
Sorry I haven't got better news.
Thanks for your patience,
-M
thank you for the update Matt. hopefully this is resolved soon. maybe the metal gods are telling us to go out over the weekend and get some drinks .. :D
Thanks for the heads up!
Ditto -we appreciate the communication. Hope you nail it soon!
Hi everybody, idk if the issue that the devs are working are affecting me but when i enter to a fight most of times the game closes suddently, only 1 of 6 or 7 times i can play only one battle after if i want continue to other fight again the game closes, this star to happpend to me after download and install the update of the game, i was playing "normally and fine", i also made a post in bug section because i looked and i think that i am the only one who has this problem, waiting for a fix i dont want miss the new content but for me the game now is unplayable.
Mine is working as it should be yeah!!!!!!!!!!!!!!!!!!!!!!!
Hello saw that the Apple update was pushed back any idea when it might go live for us? Also wanted to thank the devs for all the hard work on trying to get the game stable again.
Eagleknight
iOS
Lvl 82
Once we firmly understand the source of the problem, and have resolved it sufficiently to confidently release the iOS version without causing further problems. Monday (Pacific time) at the earliest.Quote:
Originally Posted by Eagleknight
-M
It's like 5 steps foward, three back, right on to a rake only to take two steps forward into a second one. *The Dev team by now probably feels like Sideshow Bob* The update fixes many of game-breaking bugs-- (the infinite reflect/miss bug, for one) only to insert some additional errata and made some of the ones that still persist worse.
It's an improvement, but the problems it introduced/made-worse are obnoxious. Load times have at a minimum increased by three times.
Some levels are locked-- Like Road to Ruin and the other two levels on that node in Underworld Normal and some difficulties are actually locked on previous worlds (The workaround for this glitch to replay any levels whose completion data got hosed).
The inventory error/ fail to save glitch has actually been made worse. I'm keeping my runes and shards at 40 and below to avoid it.
Thanks Matt_LOTB for the updates of the cause (The android update creating a server FUBAR Convention--
thank goodness the iOS update didn't drop at the same time.) and the ETA for the new content being unlocked.
Is is possible for the dev team to insert some dedicated evo shard drops and bonus gold into the 3-Star unlock (Secret) levels until this is fixed and time rift dungeon goes live?