Welcome to the Time Rift - Time Rift Update - live on Android and iOS

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Originally Posted by Matt_LOTB

Hi everyone!

As of a few minutes ago, we have set the iOS version of the Time Rift Dungeons update live. Feel free to download it from the app store at your convenience. We intend to implement a force upgrade to this version on both platforms before the end of the day.

We are still investigating the cause of the issues that we were experiencing with the game late last week, but we believe that releasing the client at this point is the best course of action - it should still address an number of significant bugs, and it may help us narrow our path of investigation into our server outages.

The Release time of the dungeons themselves are still TBD, but I'll get back to you all as soon as we have a better idea what to expect.

-M

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Thanks Matt!! We appreciate this very much!

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Originally Posted by Matt_LOTB

Hi everyone!

As of a few minutes ago, we have set the iOS version of the Time Rift Dungeons update live. Feel free to download it from the app store at your convenience. We intend to implement a force upgrade to this version on both platforms before the end of the day.

We are still investigating the cause of the issues that we were experiencing with the game late last week, but we believe that releasing the client at this point is the best course of action - it should still address an number of significant bugs, and it may help us narrow our path of investigation into our server outages.

The Release time of the dungeons themselves are still TBD, but I'll get back to you all as soon as we have a better idea what to expect.

-M

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Thanks for the info!

We have now set the server to require the newest version of the game client in order to play. Preliminary data suggests that the fix to the Facebook loop issue isn't 100% successful, but we do still believe it should bring incidence down considerably.

The current plan is to push a server update this afternoon to address our server instability, and we intend to activate the Time Rift Dungeons tomorrow morning. If anything changes, I'll keep you up to date.

-M

Fantastic news! You guys are all rockstars!

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Originally Posted by Matt_LOTB

We have now set the server to require the newest version of the game client in order to play. Preliminary data suggests that the fix to the Facebook loop issue isn't 100% successful, but we do still believe it should bring incidence down considerably.

The current plan is to push a server update this afternoon to address our server instability, and we intend to activate the Time Rift Dungeons tomorrow morning. If anything changes, I'll keep you up to date.

-M

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That's what we're talking about, thank you!

How about letting us unlink Facebook from our game?

I don't know if they are doing a good work here, or if the update will fix at least the major problems of the game, but I like this kind of comunication: dates, hours, progress on work etc...

did the update for ios .. still cant log in. stuck on the eddie sky background with the spinning loading sign. this is frustrating

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Originally Posted by maxdeviations

did the update for ios .. still cant log in. stuck on the eddie sky background with the spinning loading sign. this is frustrating

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You try deleting the game, reinstalling, then logging back into your account?

You shoudl set up an account first if you haven't already

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Originally Posted by shaunvis

You try deleting the game, reinstalling, then logging back into your account?

You shoudl set up an account first if you haven't already

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i have done that .. i get my data back and m able to play 1 round after which all locations lock up again. and then next time back to square 1 .. loading screen
has anyone on ios had any luck after the update ?

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Originally Posted by shaunvis

How about letting us unlink Facebook from our game?

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Why? Facebook is it's own account not dedicated to particular phones. IOS and Android use there own servers. It's probably easier to get data from FB than IOS or Android. My game is hooked through the Google Achievement Facebook and game account.

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Originally Posted by Bob.A.Smith-6226

My game is hooked through the Google Achievement Facebook and game account.

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Please note that Google Play does not save your game progress, it only tracks achievements. The only 2 methods for saving your game to the cloud are
1) Creating a Roadhouse account (specifying email address and password)
2) Linking to Facebook

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Originally Posted by Bob.A.Smith-6226

Why? Facebook is it's own account not dedicated to particular phones. IOS and Android use there own servers. It's probably easier to get data from FB than IOS or Android. My game is hooked through the Google Achievement Facebook and game account.

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Because it's not needed.

I only added FB to add friends. I don't need it and it does nothing but cause an annoying issue.

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Originally Posted by Lamia

Please note that Google Play does not save your game progress, it only tracks achievements. The only 2 methods for saving your game to the cloud are
1) Creating a Roadhouse account (specifying email address and password)
2) Linking to Facebook

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There you go simply don't link to Facebook. Just Roadhouse account.

no, i can't play. server error. and the rift tell wait for the next update.

Still stuck at loading screen with a 3/4 progress bar here too :/

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Originally Posted by maxdeviations

i have done that .. i get my data back and m able to play 1 round after which all locations lock up again. and then next time back to square 1 .. loading screen
has anyone on ios had any luck after the update ?

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I updated the ios version 3 hours ago and it seems to be working. Had about 10 fights, no error.

Hi,
update downloaded this morning (IOS IPAD)
- crash every 2/3 battles at the start, 10 troopers lost today (sorry)... (the problem occur in secret missions & classic battles)...
- New (for me) Problems with Eddie classic & Carriage Rider : some hits doesn't do any damages even perfect ones.
- blue allied soldier shield doesn't activate sometimes
it's worse now than before ... please do something... no new level or new options or new dungeons or new characters... just the actual ones working would be great

Always stuck at loading screen, 3/4 bar loaded and then nothing. Game recognizes my account (it says "logged as bombatomica"), logged google play too, but then nothing more, stuck forever. A question: if i try to delete and reinstall the game (i'm linked via Facebook), is there a possibility that i lose my progress or i can try safely? Because i have completed all areas with three golden skull, have two 5 star character, if i lose this i don't think i will restart game from zero, i'm done with it. Is it better to wait for DEV for fix this? Thanks...

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Originally Posted by Bombatomica

Always stuck at loading screen, 3/4 bar loaded and then nothing. Game recognizes my account (it says "logged as bombatomica"), logged google play too, but then nothing more, stuck forever. A question: if i try to delete and reinstall the game (i'm linked via Facebook), is there a possibility that i lose my progress or i can try safely? Because i have completed all areas with three golden skull, have two 5 star character, if i lose this i don't think i will restart game from zero, i'm done with it. Is it better to wait for DEV for fix this? Thanks...

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Hey Bomb, i have done this but on IOS, as long as your account is linked in some way of form, the data will be stored on their server so you wont lose any progress

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Originally Posted by Bombatomica

Always stuck at loading screen, 3/4 bar loaded and then nothing. Game recognizes my account (it says "logged as bombatomica"), logged google play too, but then nothing more, stuck forever. A question: if i try to delete and reinstall the game (i'm linked via Facebook), is there a possibility that i lose my progress or i can try safely? Because i have completed all areas with three golden skull, have two 5 star character, if i lose this i don't think i will restart game from zero, i'm done with it. Is it better to wait for DEV for fix this? Thanks...

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It is quite safe unless you choose the wrong option (sometimes there is option for LV1 account or your LVxx account) when you login with FB. Even if you chose wrongly, I understand from the Devs that they are still able to get your profile back.

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Originally Posted by Dutch

Hey Bomb, i have done this but on IOS, as long as your account is linked in some way of form, the data will be stored on their server so you wont lose any progress

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Ok thanks, i'll try... cross fingers.

good luck as im not sure what i did to not have all these issues

I dont kno wut just happened but when in used a skill shard on a child the game it lvled up oblivion and after that i opened up the lvl up menu wanting to lvl my child, after that a popup telling me that oblivion has lvled up came and couldnt be closed, had to ose the whe game for it to go

Ok, i deleted and reinstalled the game, dowloaded various update, logged with facebook aaaaaaandddd.... stuck! Same as usual, at loading screen, 3/4 of the bar and then nothing more.
I begin to feel a little frustrated. Just a little.

Yes !
Exactly the same for me : there is a HUGE PB with this game and the most frustrating is that we don't know if the team work on this !!!

If anyone or if you find a workaround, please let me know by MP, I ll do the same

im sure they are trying to figure out whats going on, it must be very frustrating for the ones that cant login to the game i think all you can do is just wait for them to come with a fix which will hopefully roll out alongside the Time Rift dungeon

I hope you're right... :(

Ofc he is, im sure the devs are working their lives out of their bodies trying to fix the game, and im sure they understand that the game isnt stable yet and im sure some of them play the game and may or may not have encountered the bugs themselves

i think this is quite normal for a newly developed game to carry its bugs, i dont thin k you can ever be really sure what will happen until the game goes live, its hard to anticipate a servers reaction to a bucketload of traffic which i im not sure you can actually test during a QA

They just need to give that old gateway 386 they're using a good kick

Hello all,
I am not able to connect three days now. I am waiting to find a solution because i used to play all day and i am lvl 53 now. Any news about the repair do you have?
i use my iphone 6,
ios.
Thanks a lot!

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Originally Posted by MrFreeze

They just need to give that old gateway 386 they're using a good kick

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A hard reset should work.
Attachment 665

@Fakos
We have the same pb ...I hope since 5 days a FIX but I won't see anything coming

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Originally Posted by Fakos13

Hello all,
I am not able to connect three days now. I am waiting to find a solution because i used to play all day and i am lvl 53 now. Any news about the repair do you have?
i use my iphone 6,
ios.
Thanks a lot!

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I can't play since Friday. I've tried everything, from restarting the device, to reinstalling the game.
Now I receive the 'An error occurred. Please restart the game.' message. Guess what...I receive it again after restarting the game.

But I'm sure that the DEV team will fix this soon. We will be able to play again and forget about this.

Good night everyone...

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Attachment 670

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Originally Posted by Kaijester

Good night everyone...

Attachment 669

Attachment 670

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U wish it is...

Edit: Prob not

OK, any updates? Eager to get in the dungeons!

Never thought I'd say that...

Been waiting here since 1987, dem dungeons are never gonna open, trust me

Don't complain for a small delay, believe me, it is much better a good patch coming little late than a buggy patch that requires 2 weeks to be fixed again.
In b4 we'll have a bugged patch that will come late.