75% Loading bug still occuring

Dear devs,

the 75% loading bug was supposed to be fixed according to your update log. However, I just lost my second account to that bug today. The first, 12lisa-4263, has been locked after the 8-15 update, the second one, Hellhound-9759 (not sure about the numbers, though, might be 9579 as well) after a crash, where I got two 4* green runes where one seems to cause the bug. There are runes you can´t use and if you don´t sell them immediatly your game gets stuck at 75% in the loading screen, probably caused by data conflict. I couldn´t sell the rune at that point because of a game crash and now I´m locked out of that account, too. Please have a look at the issue for me. Thanks in advance.

Sincerely yours
Lisa

Oh bugger :(

So, I´m locked out again *sigh*. Anyway, to prevent it: Regularly check on your runes. If you notice you have two stacks of identical runes, you have two options: 1) Sell all of them 2) Use one of the stacks and check, if you get Exp and levels accordingly. If not that´s the stack to sell. If you do, the other stack is the faulty one. Sell it immediatly.

My new phone arrived today. Logging in to the app with my existing account turns out to have been a mistake. I've been hit with this bug again :(

Jennie, fyi there's a known issue with Android N latest version that the game cannot be played.

M sorry you're experiencing this. I had the same issue. When I deleted the game from my old phone the game miraculously worked on the new one. Not sure if it's the same situation, but worth a try if you still have e the old device with the game installed.

Quote:

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Originally Posted by Jennie-5128

My new phone arrived today. Logging in to the app with my existing account turns out to have been a mistake. I've been hit with this bug again :(

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Again?!? So sorry. Hope you're restored much more quickly this time!

Quote:

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Originally Posted by Vaseodin

M sorry you're experiencing this. I had the same issue. When I deleted the game from my old phone the game miraculously worked on the new one. Not sure if it's the same situation, but worth a try if you still have e the old device with the game installed.

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I'll give it a go.

Kaijester, yup, aware of that. Phone came with marshmallow & upgrade to nougat is optional for now, so it's not that :)

Have reset old phone to factory settings; no joy :(
Have also emailed Candace, though. Hopefully she'll sort it.

Jennie how long did it take to sort out the first time you had this? They have looked at my account and I don't have any data conflicts that 12lisa describes above so no idea what is going on now. No idea how long I will be away. I was hoping to be back playing by the weekend but it doesn't look like I will now. I am sure it will be fixed as soon as it can be though :)

It was six days for me, I think, but it varied for other people.

Of course the OTHER exciting news is that my new phone is one of the exiting new Samsung Galaxy Note 7s with a slight propensity to explode... http://www.theverge.com/2016/9/2/127...call-fire-risk

So I am stuck on the loading screen. Tried uninstalling. No luck. What do I do? I have dropped a bit of money on the game. Can I get my account back please?