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Hello, I have a problem here starting the app...
After opening the game it suddenly open safari asking to authorize facebook (already done) then it goes back to the game and then again to safari asking the same thing all over again in a loop
I got iPad Air 2 and I tried to download again the app but is not working....ideas?
I am experiencing the same issue
Running on my phone Apple 6s.
I still have the problem though I tried all the options, it automatically open Safari in a costant loop
Please email [email protected] so our support team can investigate. Please mention "Facebook loop"
What information should we include in the email regarding the facebookloop?
*UPDATE* I get the Facebook loop on both of my devices, iPhone 6s, and an iPad Pro 9.5" both are up to date OS IOS 9.3.2 and have at least 80 gigs of space remaining. I tried uninstalling, and reinstalling and the game seemed to run fine with a fresh install, and a new account. When I got to the part in the game where you can log out the account, and enter the older account ID it started the Facebook loop again.
I know I could start over, but I am hesitant to do so because this may occur again. And I would lose the progress I have made so far. I was rank 28ish had 3star Eddie, Mummy Eddie, Wickerman Eddie, and Soldier Eddie, all level 60, with each having talismans, and this isn't even taking in to account all the support characters I had collected. I am frustrated over this waiting for a fix.
I'm having this problem also now. Sent in a support request..
I get this on 2 separate android devices. Seems to be another server issue. Right before it began I was disconnected and saw errors when the game tried to reconnect. I assume server issue right at that time. Afterwards when it would log in again, I just get facebook loop over and over. I've tried many different things, clear cache, data, reinstall. Try to log in to roadhouse account first, facebook first, removing the apps on facebook, changing the apps permissions, turning off wifi mid way through log in, different combinations of actions with facebook log in. Can't do anything about it till it gets squared away on the server end.
Any new information on this? Is there s problem being looked into?
I would like to hear something on this as well. This is starting the second day for me being effected by this. I dropped some cash on this game as well. I would like to be able to play.
I had 6 different eddies my account was level 23. I had one 4 star creature. I enjoyed the game.....
I have reinstalled, cleared cache, taken off facebook and readded it.... the problem seems to be on the game server side. I have a friend that is not effected by this.... he is playing fine.
Some kind of response/update would be nice.
Same problem with my account. Facebook Loop Box. 2 Days without play.
I bought a beginner pack on 07/12/16 and received 24h double XP. After a few minutes playing... Not longer connect and i've lost the bonus (18h Double XP).
Send a e-mail to '[email protected]' but never got a answer.
After cleared cache... the game appears a 'Start' button and i can create another account. But i want to play with my first account. Had a Pharaoh Dog 4 stars.
Disappointed with support team.
Nexus 4 - Android 5.1.1
I have the same problem probably.
is forever carrying my account. but in this case I created the account by roundhouse games and not for facebook
MOTO X 2014 - ANDROID 6.0
I have also been unable to play the game due to this facebook loop, I've contacted support and receveid only a automated reply. Is there anything I can do to keep my account? Use to playing on an ipad air 2 flawlessly until those server attacks and now I'm stuck...
Hi everyone,
I checked with the game team. It seems the underlying issue of this login loop is a conflict of data in your game. For each person that experiences this it requires a detailed look at the data to find the issue and fix it because it's different on each account. The good news is that your game data is fine - you won't lose any items or progress, but since the game doesn't know how to handle the conflict it prevents you from playing. The team is working on a fix that will allow the game to automatically deal with any data conflicts on its own and move on.
The team is urgently working on a fix as I have let them know that it is a growing issue.
Also the support team appreciates your patience - with the server issues recently they are being inundated with emails and are doing their best to answer everyone as quick as they can.
Any update on this? For me the problem started couple of hours ago so it seems that it is still spreading...
Nice question, it's more than a week waiting
I am starting to lose interest though I even spent money here.
Well, FF is coming out ad well soon...
I have the same problem, uninstalled, install again, recovered my account and the loop begins. I've also has the starter pack with my account, i am at level 28...3 eddies 3 star
- Wickerman, almost at lv 60
- Mummy eddit at lvl 60
- Killers eddie at lvl 50
- Soldier eddie at lvl 40 (2 star)
- Soldier of ain at level 80..... 4 star
And many others with 3 star
I gave 5 star review on the game (Android), but i rhink i will low it to 2 star becouse of this
So, i will loose daily bonuses.....
Similar issue - Roadhouse login not FaceBook. Started right around 11AM yesterday... before that was in and out of the game without issue.
I even went as far as completely wiping my phone, setting it up as a new device, and instalilng only Legacy on it - same results.
If you're affected, you need to email support. it's the only way they can properly track and understand the scope of this issue. That's what I did.
But realistically - we're only a few weeks into the game being live in production... there's no doubt other nasty bugs yet to bubble up so take things with a grain of salt... it's gonna take time for them to get things stable.
Congratulations to support team, my account is normal again and no Facebook loop....i think others would not have this issue again
5 stars at Google Play
Good for you, but I just recieved an e-mail from the support team saying that they can't solve my FB loop issue at the moment and that they'll e-mail me as soon as they could. Their response time is great, reacted within 24 hours, but this issue is in some cases obiously something they can't handle and for a game on the market, that's really bad news.
I was having the same problem for days.
Then today I made an new clean install, inserted my facebook account again and was able to quickly hit start before it normally disappears.
The started button stayed in a dark blue color for some time and finally the game started loading for like 5 minutes and then it turned out in a black screen.
I closed the app was able to log normally by the facebook account without looping anymore, but it doesn’t load the main page of the game(the map selection).
So, basically I was able to get past the facebook loop but I’m stuck in a infinite loading.
Anyway, I have no idea if it's relacionated with the facebook loop, can someone try?
**** UPDATE ***
Reinstalled again and the game works fine now. Except that after my first battle I lost all the map progress but at least it works.
You're playing on IOS or Android?
Android 6.0 - Galaxy S5Quote:
Originally Posted by Caleb
Still no update on this, pretty disappointing...
Here is what I updated my facebook loop support ticket after this update:
So I noticed version 2.02 was available. After the update, the facebook loop seemed fixed. Howver, after playing one battle, I lost my level progress and was back at the beginning of the game.
I tried to close and reopen the app, and got stuck on the loading gear icon (see attached image)
I tried to uninstall the app, remove facebook authorization and start over. After going through the tutorial (unfortunately it cannot be skipped), I sync back with facebook account and recovered all progress. After playing one battle, I once again lost all my level progress and now when I try to open the app I am still stuck on the loading gear icon.
So version 2.02 did not make things better, it actually made things worse. This is very disappointing.
20 days and still no solutions? Unistalled
I'm currently trying to find a workaround to this, earlier today I succeeded on starting up the game and playing until I depleted all the Sands of Time. Now I'm no longer able to do the same... I might be able to get it back working, currently trying some stuff. I'll keep you updated.
This is pretty sad. No updates. Nothing to please the masses.
I'll be requesting a refund tomorrow.
Is this occurring with those playing from multiple devices?
So... couldn't find a workaround. Started over. Still no response from the devs since Wednesday.Quote:
Originally Posted by jpmusic
Right, same old problem, and no response. This isn't how AAA titles are supposed to work, both in game and in customer support. Silly question, but how do I ask for a refund? Just email?
Contact your provider either Google play or Apple Store and complain about a purchase. Explain to them how you made in game purchase and then the game failed to work.
You've made multiple attempts to contact game maker and have had zero response.
Google play is easier to get refunds. Apple will ask for purchase orders.
I spent 100 ironite for a double xp day.
But I have a lot of problems now to connect.
Maybe it's a sign to go out with the sun instead of playing.
Yesterday problems have began but I thought It will be ok after a night.....of course no.
Today I uninstall the game and install again. I connect this my account, I have all my gold, ironite, level....ok
Instead of yesterday, I take the 2x xp bonus to advance.
But the problem is worse.
Some level I had 3 stars disapeared. I can't connect, I reinstall a second time
Finally I can't play....
I think I'll install Pokemon go today. I hate them but I would like to play a game without bugs a few days.
Please devs, I know you do your best for the next update but now, we can't play....
I didn't buy the legendary pack because of bugs.
Maybe I'll stop spend money for a game that it doesn't finish. :(
Kaijester the Unmodly officially join this group...therefore I'm gonna be out of action until game is fixed. Have fun everyone...my advice is to clear your shards and runes to avoid the FB loop bug (which is caused by data conflict)
(Resist installing Pokemon Go that is just released in my country..)
I've joined the group too !
Game stuck in loading screen, after clearing data or uninstall/install I can play only one battle. After that all worlds/battles are locked except the first one. Restarting game, game asks facebook login again but then login stuck in loading screen again.
Me Too!!!!Quote:
Originally Posted by Hellrider
I've joined the same group now & even though I have a Lvl 100 Axis Commander I have had enough of this pos train wreck & uninstalled.
Even freemium games should not be allowed to be released in this appallingly bad condition.
I think I have the same thing. Just the cloud Eddie background and doesn't go anywhere :(
Hi peeps,
I'll be hanging out here as well while waiting for a reply from support to resolve the issue.
Issue occurred last weekend and already having withdrawal from not being able to log in and play, boo!
11 days and not a bleeding word from the support team. Where's the group and how do I join?
The group are the people in this thread with the appalling game stuck in loading screen, after clearing data or uninstall/install can play only one battle, after that all worlds/battles are locked except the first one, restart game, game asks facebook login again but then login stuck in loading screen again bug.
Oh, stupid me. I joined that group 2 weeks ago.