Originally Posted by
MarkyMark
I think the big issue here was that there were not one but two characters that were only obtainable by chance, and the odds (at least on Dark Advent Lilith, I haven't checked Holibeast yet) were ~0.36% per soul, making it an exercise in pure luck that favoured players with more resources that could afford to grind for more chances (let's not forget that it is a pretty expensive dungeon to run in terms of SOT). It's a fair bet that this is probably the only way these characters will be obtainable until next Xmas. Pretty much every other time there's been a character that was only obtainable via chance from event souls (e.g. Wasteland Eddie, Czar Eddie), there's been a reasonable chance they'll pop up in heroics eventually. Or where there were two new characters that were available from event souls, there was at least a guaranteed path to one of them at the time (e.g. Borte and Skuld).
I agree there was a lot of good stuff in December, and the devs would've been even less happy than us about the server instability. But we've had two characters (Cosmic Cyborg and Ice Eddie) that required serious, expensive grind to get, and then we've gotten two more characters that in most cases also required an even harder, more expensive grind, unless you happened to get extremely lucky, with the possibility of no reward whatsoever. If it was up to me, I would've either ordered the events differently or increased the drop rate of Lilith and Holibeast to something like 1-2%.