BTW, people submitting tickets when they do not specifically have an issue, is a problem. It would be great if you could NOT do that. It will speed up the process for everyone else. ^ Ceeg
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Maybe if support actually supported the player base this wouldn't have happened? No response for 5 days while a player is completely screwed out of playing is the exact opposite of ok.
Do I condone the spamming of support? No but I also don't blame them, just expecting the current ticketing system to work as is, has proven to be a fruitless expectation.
Is there any progress to be expected for me? Or compensation? I still can’t play ... it’s pointless to me atm... :(
Today‘s login brought me 11 new stacks.
In the meanwhile I’m at 60 stacks of 99 keys which is an overflow of 31 stacks. Impossible to get rid of. And even much more impossible to play.
Sad, frustrating, annoying and mad.
Like I said, can’t participate in anything, loosing everything that month because I’m NOT ABLE TO PLAY. ...
... and still no message in any form 😭🤬
@Caesar: I’m sorry you’ve been left in the wind, mate, but I think (/hope) help is on the way. The RTTH Ed added to my account yesterday would suggest someone really is looking into your situation...
I hope you get decently compensated, too. You deserve it.
I mean adding a toon that was sacrificed is a lot easier (and something they do fairly often) than solving an issue where stuff is incorrectly adding itself every time you log in. With this support team it's about the same as seeing one kid eating a sandwhich and assuming a solution for world hunger is on the horizon.