Character disappeared!

I mean, like really? Yesterday I used to summon 1 legendary soul (from arena store) and got a common 4* warrior pyro soldier, but well, today I noticed it's gone with no reason. Exuse me, is this okay? And I can't ask to "move" my game back, because of arena event and battles.

Is the soul back? I had this happen once but the soul was back in my book of souls and when I opened it it gave me the exact same toon that disappeared. If it's not open an in game support ticket.

Quote:

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Originally Posted by Crazypants

Is the soul back? I had this happen once but the soul was back in my book of souls and when I opened it it gave me the exact same toon that disappeared. If it's not open an in game support ticket.

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Soul gone as well.

Quote:

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Originally Posted by Crazypants

Is the soul back? I had this happen once but the soul was back in my book of souls and when I opened it it gave me the exact same toon that disappeared. If it's not open an in game support ticket.

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Will they give me soul back or something?

Quote:

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Originally Posted by Crazypants

Is the soul back? I had this happen once but the soul was back in my book of souls and when I opened it it gave me the exact same toon that disappeared. If it's not open an in game support ticket.

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By the way, when I press "Support" in game, it's just turning on my bluetooth (what?) and nothing happens

Hi Soundwave. I've just sent you a PM regarding this issue. Thanks for letting us know!