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Same problem here. After a week of waiting, my rare gun/assassin soul counter was showing 4h last night. so I woke up this morning with hope that I might finally get some 5* character,which would help me over that brick wall I have hit like two weeks ago, of having a handful of maxed 4* characters and not being able to beat LotL8 or any further campaign levels. so...long story short (i bet 90% of the player base is struggling with the same thing) i opened the game in the morning and the rare gun/assasin soul counter is locked and shows 6 days again?!!! at least I was able to buy a rare warrior soul again (got some useless 3* crap again...as I always do) which was invisibly locked for the last few days. so no chance to further evolve anything(since LotL doesn't drop 3* evos for me)or a chance to buy a stronger character and the waiting continues....
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Today I could buy an evo skill shard. Maybe they got problems with their time counter? Strange things happen since the last update...
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When I try to buy a skill shard with troopers points : "your purchase failed, please try again". As we have near 0 possibilities to upgrade characters from 4 to 5 * as 3*rainbows evo shards are reallyyyyy impossible to have right now, if I cannot buy skill shards, what can I do except farming, farming, farming till the end. I know the devs are trying to fix everything ...
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I managed to purchase the coloured rare souls based on the timing I last purchase one week ago.
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Mines all messed up lol, last night I had the 4 hours left on the gunner this morning when I woke up its 6 days!
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And now after a 10th reboot I can buy them again, oh well fixed for me now
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I was just happy that on Friday I was finally able to buy my skill shard just hours before the weekly reset after dozens and dozens of attempts.
This time I've managed to buy warrior and magus, but it doesn't want to let me buy anything else yet. :)
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Just found out I have got this problem. Tried to buy Magus soul and got the failed purchase message. Rebooted my iPad but not made a difference :(
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Still.
I so far I've used my trooper points to buy a magus, a warrior and a sentinel soul. Yesterday a lock was placed on the assassin/gunner soul only!
To further torment me I believe the lock only came when I cracked 3750 trooper points.
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This doesn't help with the phantom locks, but check that you have enough inventory space to receive either the skill shard or the evo shard + exp shard that you get with the soul purchase. I have had a purchase fail, used/sold a couple of shard stacks to get below the cap then the purchase goes through. A more enlightening error message would be appreciated...