75% Loading bug still occuring

[12lisa]

Dear devs,

the 75% loading bug was supposed to be fixed according to your update log. However, I just lost my second account to that bug today. The first, 12lisa-4263, has been locked after the 8-15 update, the second one, Hellhound-9759 (not sure about the numbers, though, might be 9579 as well) after a crash, where I got two 4* green runes where one seems to cause the bug. There are runes you can´t use and if you don´t sell them immediatly your game gets stuck at 75% in the loading screen, probably caused by data conflict. I couldn´t sell the rune at that point because of a game crash and now I´m locked out of that account, too. Please have a look at the issue for me. Thanks in advance.

Sincerely yours
Lisa

[Jennie-5128]

Oh bugger

[12lisa]

So, I´m locked out again *sigh*. Anyway, to prevent it: Regularly check on your runes. If you notice you have two stacks of identical runes, you have two options: 1) Sell all of them 2) Use one of the stacks and check, if you get Exp and levels accordingly. If not that´s the stack to sell. If you do, the other stack is the faulty one. Sell it immediatly.

[Jennie-5128]

My new phone arrived today. Logging in to the app with my existing account turns out to have been a mistake. I've been hit with this bug again

[Kaijester]

Jennie, fyi there's a known issue with Android N latest version that the game cannot be played.

[Vaseodin]

M sorry you're experiencing this. I had the same issue. When I deleted the game from my old phone the game miraculously worked on the new one. Not sure if it's the same situation, but worth a try if you still have e the old device with the game installed.

[BillLion]

My new phone arrived today. Logging in to the app with my existing account turns out to have been a mistake. I've been hit with this bug again

Again?!? So sorry. Hope you're restored much more quickly this time!

[Jennie-5128]

M sorry you're experiencing this. I had the same issue. When I deleted the game from my old phone the game miraculously worked on the new one. Not sure if it's the same situation, but worth a try if you still have e the old device with the game installed.

I'll give it a go.

Kaijester, yup, aware of that. Phone came with marshmallow & upgrade to nougat is optional for now, so it's not that

[Jennie-5128]

Have reset old phone to factory settings; no joy
Have also emailed Candace, though. Hopefully she'll sort it.

[PerthEddie]

Jennie how long did it take to sort out the first time you had this? They have looked at my account and I don't have any data conflicts that 12lisa describes above so no idea what is going on now. No idea how long I will be away. I was hoping to be back playing by the weekend but it doesn't look like I will now. I am sure it will be fixed as soon as it can be though