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  1. #1
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    Gauntlet bug and support response time

    I achieved SS in Gauntlet and received only AAA reward. I know I'm not the only one who had that same exact problem. That resulted in a shorting of Frontier Coins but also for Ancient Mariner Fragments (leaving me at 485/500, when I should have received enough to have him).
    Anyway, I've heard others get this resolved through support, so I sent a ticket on Sunday evening. How long should I wait before contacting them again? What is the typical timeframe of response? That seems like a long time for a fairly simple problem.

  2. #2
    Member waymo's Avatar
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    I had 21 wins from the last arena event which didn't count. I sent in a ticket & still waiting!

  3. #3
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    Last time, 1 day.

    This time, so far, nothing.

  4. #4
    Senior Member HuckFinn150's Avatar
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    Last time it happened to me, it took about 4 days to get resolved. That's from the time submitted the ticket to resolution.

  5. #5
    Member Lord-7618's Avatar
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    Same here, and at least the 3rd time that happened to me. I sent ticket on Sunday and still waiting for a solution. The other times I didnīt send anything
    Make you an offer you can't refuse,
    You've only got your soul to lose
    Eternally,hehehehe
    Just let yourself go!

  6. #6
    Senior Member
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    I am also still waiting, sent my ticket on monday.
    March 1st 2019 Update - NEVER FORGET!

    Blade-4052 // The Mofo Cult

    Missing:
    Eddies: $-Tour-$ / - / Ramess, $-Ed Hunter-$, $-Fawk-$ / Gangland, Angel, $-Lone*-$, Fallen Icarus / Eagles, Oni, Eternal Champion
    Allies: Shard, Onyx, WickerWolf, Lucifer / Shard, LoL, Onyx, WickerOwl / Elf, $-Sirius-$, Mino, Onyx, LoL, WickerOx / Wdeer, Mino, Shard, Wwolf, LoL / Nutcracker, LoL, Dark Lilith, Shard / cLol, Mitsuko

  7. #7
    Senior Member Zantarath's Avatar
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    any body got the talisman fragment for clearing SSS?

  8. #8
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    OK--that is 4 days without a response. I know that it is irrational, but I'm feeling like a jilted lover. It's only some fragments and frontier coins, but the issue is the ridiculous bug and then no response. That seems like way too long of a time for a response. I've considered moving on from the game if I don't get a response. The whole thing just seems kind of ridiculous, as is my irritation about it. So, maybe it'll be like moving on from a parasitic relationship.

  9. #9
    Senior Member druid138's Avatar
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    Quote Originally Posted by Horus-2545 View Post
    OK--that is 4 days without a response. I know that it is irrational, but I'm feeling like a jilted lover. It's only some fragments and frontier coins, but the issue is the ridiculous bug and then no response. That seems like way too long of a time for a response. I've considered moving on from the game if I don't get a response. The whole thing just seems kind of ridiculous, as is my irritation about it. So, maybe it'll be like moving on from a parasitic relationship.
    Hang in there. Did you receive the automated response right after you sent in the request? If so, you will hear back soon. Sometimes it's only a day or two, but other times it can be close to a week. I imagine it just depends on how busy they are with other requests.
    druid138-6195
    Magma Beast Eddie
    Spiral path leads through the maze
    Down into the fiery underworld below

  10. #10
    Senior Member
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    Michelle contacted me yesterday for a ticket from 02/23 about my winnings which didn't count the first hour. She said as I completed my challenges there was nothing else to do. Off course because event is already over. I hope they don't take that long for this week ticket.

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