Gauntlet bug and support response time

[Horus-2545]

I achieved SS in Gauntlet and received only AAA reward. I know I'm not the only one who had that same exact problem. That resulted in a shorting of Frontier Coins but also for Ancient Mariner Fragments (leaving me at 485/500, when I should have received enough to have him).
Anyway, I've heard others get this resolved through support, so I sent a ticket on Sunday evening. How long should I wait before contacting them again? What is the typical timeframe of response? That seems like a long time for a fairly simple problem.

[waymo]

I had 21 wins from the last arena event which didn't count. I sent in a ticket & still waiting!

[Alvorada]

Last time, 1 day.

This time, so far, nothing.

[HuckFinn150]

Last time it happened to me, it took about 4 days to get resolved. That's from the time submitted the ticket to resolution.

[Lord-7618]

Same here, and at least the 3rd time that happened to me. I sent ticket on Sunday and still waiting for a solution. The other times I didn´t send anything

[Blade]

I am also still waiting, sent my ticket on monday.

[Zantarath]

any body got the talisman fragment for clearing SSS?

[Horus-2545]

OK--that is 4 days without a response. I know that it is irrational, but I'm feeling like a jilted lover. It's only some fragments and frontier coins, but the issue is the ridiculous bug and then no response. That seems like way too long of a time for a response. I've considered moving on from the game if I don't get a response. The whole thing just seems kind of ridiculous, as is my irritation about it. So, maybe it'll be like moving on from a parasitic relationship.

[druid138]

OK--that is 4 days without a response. I know that it is irrational, but I'm feeling like a jilted lover. It's only some fragments and frontier coins, but the issue is the ridiculous bug and then no response. That seems like way too long of a time for a response. I've considered moving on from the game if I don't get a response. The whole thing just seems kind of ridiculous, as is my irritation about it. So, maybe it'll be like moving on from a parasitic relationship.

Hang in there. Did you receive the automated response right after you sent in the request? If so, you will hear back soon. Sometimes it's only a day or two, but other times it can be close to a week. I imagine it just depends on how busy they are with other requests.

[R1ck]

Michelle contacted me yesterday for a ticket from 02/23 about my winnings which didn't count the first hour. She said as I completed my challenges there was nothing else to do. Off course because event is already over. I hope they don't take that long for this week ticket.