Like an abuse victim, the abuser keeps saying sorry, it will never happen again, they forgive them each time, while it continually happens..... a vicious cycle.
Are we being abused?
They can say whatever to make it seem justified, but when profit is involved, there are no accidents.
I will say, I think the "pick your own Ed" from fragments farmed, seems to me like they are trying to throw us a bone or give something back. The message of the State of the Nation update, was cool. It showed they hear us and know how disgruntled many of us are. I think they are trying to turn things around. They don't want to lose us paying customers and we don't want to lose this awesome game. It's a win/win.
I'm not saying I believe everything I'm told, and yes greed is an ugly thing, but I think they are trying. It can always be worse.
Just trying to be positive.
But I feel ya. I completely understand.