No access to the book of souls iet any of the stores

[kkkreg5]

Hi, just to follow up about this issue. It is being worked on and we are looking to push a hot fix to resolve it this next week as soon as it clears testing.

-Kaz

In the meantime, we sit around with our thumbs up our collective asses waiting?! C'mon Kaz! This should not have happened AT ALL!!

[kkkreg5]

Devs, Mr Leon, Kaz, because I am not able to access the Book of Souls, after today's reset, I will be owed 12 ironite, 1500 gold, and 1 common Gold Key for daily achievements. I will be updating the totals here every day I am not able to complete the dailies. I fully expect to have the complete totals added to my account after this issue is resolved.

Sept 14, 2019
Ironite: 12
Gold: 1500
Common Gold Key: 1

Sept 15, 2019
Ironite: 12
Gold: 1500
Common Gold Key: 1

I encourage other players to do the same.


Thank you,

[scott-5496]

This has been happening to some for longer than this - my daughter has not been able to access it for around a week ot nearly two now. No BoS access and no access to the shop either so cant buy ironite or SoT etc etc. Missing out on daily loot too. An nothing over that period - they have known about this since it started a while back - we may get some action now if lots of folk have it. Seems to be Andriod related maybe?

[HuckFinn150]

I know mine been since the update in August. I sent my trouble ticket on the 24th. I'm thinking I'll be a month with no way to catch up

[Blade]

It's really embarrassing to read this thread. Players have essential problems that are not dealt with for weeks. It's much easier to release 6 new event soul exclusive, money-generating characters and new dungeons all the time. Really sad.

I don't want to dilute the thread, but I want to add a comparatively small problem: The other day I had a crash at the end of a PvP match (the first fight of the day). This fight didn't count for the daily missions and no other fight could be registered later -> daily key missed.

A fundamental revision of the code, the menus, the sorting etc., plus consistent bugfixes would do the game much better than the constant overloading with new stuff in too short intervals, which obviously lead to further problems and bugs.

[Chaosego888]

Hey guys, There is an update in the store for this. It fixed it for me and I was able to get in the store and Book of Souls after updating

[kkkreg5]

I did for me as well. I don't see where they updated my ironite or gold though.

[Stormseye]

Can’t complete daily challenges. Getting lot’s of Maclo and time out. Pretty tough night.

[Muzzleloader]

Nice update, 3 disco dances and 2 skull quests lost cooecti9n at the rewards.

[HuckFinn150]

I updated but am still waiting to see how this is rectified. I as of now have access to the areas I need, but I'm still basically a month behind on events with no real way to benefit from them since they have ended.