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Thread: Please help

  1. #1
    Junior Member
    Join Date
    Apr 2018
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    Android
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    29

    Please help

    It's been 3 days now that I can't log in the game. When I start the game it won't load and it shows this message:
    EN:BAD ID=UI_QUIT_POPUP_MESSAGE
    My account is joe1758 and my phone is xiaomi redmi note 3. Please I need help..

  2. #2
    Member
    Join Date
    Jul 2019
    OS
    iOS
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    73
    Hi Joe,
    Why don't you just open a ticket to the support team? I think it will be faster than finding help here in the forums

  3. #3
    Junior Member
    Join Date
    Apr 2018
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    Hi ! I have a ticket from support team but I don't know what to do with that

  4. #4
    Senior Member
    Join Date
    Nov 2018
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    634
    wait for them to reply unfortunately, also you could uninstall the app and reinstall. sometimes that fixes all kinds of weird issues.

    make sure you have your account linked to facebook or something so you can recover your progress

  5. #5
    Junior Member
    Join Date
    Apr 2018
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    Android
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    I don't have fb so I don't think it's a good idea. Thank you for your help,I didn't knew how the ticket thing works.

  6. #6
    Administrator Ceeg_LOTB's Avatar
    Join Date
    Sep 2019
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    iOS
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    50
    Quote Originally Posted by Joe1758 View Post
    Hi ! I have a ticket from support team but I don't know what to do with that
    Hey Joe, can you tell me your ticket number? I will look into it for you!

  7. #7
    Senior Member
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    Jun 2018
    Location
    Missouri, USA.
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    Joe, you can link your account to your email address if you dont use FB, like myself.
    Muzzleloader-8226.
    Axes grind and maces clash as wounded fighters fall to the ground
    Severed limbs and fatal wounding bleeding corpses lay all around

  8. #8
    Junior Member
    Join Date
    Apr 2018
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    Android
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    Thank you all guys for your help, support team is on progress with my ticket! I hope they can fix it cause I don't know how to back up my account.

  9. #9
    Junior Member
    Join Date
    Apr 2018
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    Android
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    Muzzleloader thank you for the tip,but I don't know how to do that.

  10. #10
    Senior Member
    Join Date
    Jun 2018
    Location
    Missouri, USA.
    OS
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    2,129
    I dont recommend this. If you would delete the game and try and reinstall. If it doesnt work the dev's could relink you even if you are not linked to FB or email. If you know your game ID and account number


    I had that happen when I lost my phone before I linked it to my email. When you do login in you click on the upper left icon of your avatar/game ID and a screen will pop up that allows you to link to email or FB.
    Muzzleloader-8226.
    Axes grind and maces clash as wounded fighters fall to the ground
    Severed limbs and fatal wounding bleeding corpses lay all around

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