Can't summon a tribute soul

[Ancient Mariner]

As the title says, i bought a tribute soul from the clan store (with 300 ironite) but i can't summon it.

When i try to summon it, as i drop the soul in the skull it remains there like it was stuck (see the image below) and then the game hangs and i'm forced to restart.

Devs any idea why this happens? This is the second time i buy a ribute soul but the first time there wasn't any problem in redeeming it

Hope to see a reply to this thread, since i spent 300 ironite