Anyone randomly losing ironite?

[CrazyHarry-2514]

Well, I have noticed the following:

- About 1 and half month or more ago, I couldn't explain how I lost 40 Ironites or so, I contacted the support team and they checked my Ironites transactions over the last 24h and they told me I had bought several P refresh at 10 Ironites each. I never do that. It is true that the evening before, the game was lagging and loosing connection, so I assumed that every time the dialog button to check appears a new refresh request is sent to the server. So as soon as the server connection sandbox appears I kill the app and I did no longer noticed I had lost any Ironites. Except...

- About 3-4 weeks ago, right after the update preventing the opening of multiple dungeon keys at once, I noticed that I could only see 1 pile of Lord of Light Dungeon key souls (I had 99 + 13 or so). I wrote a ticket and 2 weeks late asked for an update, but no answer from the support team. I hope they are not lost (although I have over 40 keys now) and that just one pile of a certain key type is visible at once.

- At the same time, I noticed that my Ironites balance had drop by about 2400 without explanation. Same as above, I wrote to the support team, and 2 weeks later asked for an update, but no reply from them. I remember that the day before the server was lagging a lot and I could imagine that I clicked on those advertisement at 475 Ironites while trying to get ASAP to the part of the game I was playing at that time, but 2400 is a huge amount..... I wish I could at least get the explanation of what went wrong, best would be a refund of course.

- Last Sunday, like every Sunday almost I usually spend all my trooper coins on Skill Shards and the left over on Frontier Coins. I decided to buy first the FC. Same story, the server lagged and I ended up buying 2 packs of FC instead of the 1 that I wanted to buy...

[Ceeg_LOTB]

Well, I have noticed the following:

- About 1 and half month or more ago, I couldn't explain how I lost 40 Ironites or so, I contacted the support team and they checked my Ironites transactions over the last 24h and they told me I had bought several P refresh at 10 Ironites each. I never do that. It is true that the evening before, the game was lagging and loosing connection, so I assumed that every time the dialog button to check appears a new refresh request is sent to the server. So as soon as the server connection sandbox appears I kill the app and I did no longer noticed I had lost any Ironites. Except...

- About 3-4 weeks ago, right after the update preventing the opening of multiple dungeon keys at once, I noticed that I could only see 1 pile of Lord of Light Dungeon key souls (I had 99 + 13 or so). I wrote a ticket and 2 weeks late asked for an update, but no answer from the support team. I hope they are not lost (although I have over 40 keys now) and that just one pile of a certain key type is visible at once.

- At the same time, I noticed that my Ironites balance had drop by about 2400 without explanation. Same as above, I wrote to the support team, and 2 weeks later asked for an update, but no reply from them. I remember that the day before the server was lagging a lot and I could imagine that I clicked on those advertisement at 475 Ironites while trying to get ASAP to the part of the game I was playing at that time, but 2400 is a huge amount..... I wish I could at least get the explanation of what went wrong, best would be a refund of course.

- Last Sunday, like every Sunday almost I usually spend all my trooper coins on Skill Shards and the left over on Frontier Coins. I decided to buy first the FC. Same story, the server lagged and I ended up buying 2 packs of FC instead of the 1 that I wanted to buy...

Hey! We will definitely get to your tickets regarding lost Ironite and your keys. We are taking longer than normal to reply to tickets due to the sheer amount we are receiving, but we will get to them all!