I had that happen on Day 1. Never knew what I got, but they say it was G/A rare soul.
Day 2 it did work... 2x Heroic souls.
So, I feel ya bro..... it's like Wtf?
Oh well, tomorrow I'm getting coal in my stocking!
Every piece of "Coal" I open removes 35 ironite from my account.... LoL.🎅