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Thread: Please Help

  1. #1
    Member
    Join Date
    Aug 2019
    Location
    Melbourne
    OS
    iOS
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    38

    Please Help

    Hello to all NF employees on here,

    I understand that all of you guys are busy over the holiday season and have a lot to deal with, but I purchased one of the Christmas packs and got none of my rewards. I sent in a support email but have gotten no responses apart from the automated one. My ticket number is 49767 and I'd love if you could pass this on the support team before the Christmas dungeon ends.

    Also, to all other forum members: Is there anything that I could do to make sure I get my rewards. I think posting on here is a good step to take, but is there anything super obvious that I'm missing.

    Thanks to everyone in advance, and Up the Irons! \m/

  2. #2
    Junior Member
    Join Date
    Dec 2018
    OS
    Android
    Posts
    16
    I'm really sorry about that but so far you have done (in my opinion), the most obvious thing to do and that is to send them an email. Hopefully they do respond to you quickly

  3. #3
    Senior Member
    Join Date
    Jun 2018
    OS
    iOS
    Posts
    504
    You’ll be told that you did indeed get the rewards, but that you just didn’t notice them due to a visual error. They’re there—you got them. You must have sacrificed or sold them. Totally your fault 🙄

  4. #4
    Senior Member Yup's Avatar
    Join Date
    Sep 2017
    OS
    iOS
    Posts
    3,851
    Not necessarily his fault. That's bull.

    Purchases can and do fail. Although nothing recent, in the past I've had the app fail to give purchase content due to a connection error or app crash... but my CC was still tapped for the amount. Support has always been great about sorting it out.

    -----------------------------------

    If you've sent in a ticket then they'll contact you. Have the time and date of your purchase noted.. and what you purchased. They can review the records for your account.

    They do this via tickets and generally you won't get any help on the forums. And yes.. it can be frustrating when no one responds to a ticket... You might want to submit a new one and make sure PURCHASE PROBLEM is large in the subject line.
    -----
    Everyone you encounter is fighting a battle you know nothing about.
    Treat others as you wish to be treated.
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    You never know what influence or impact some random
    person on the internet may have.

  5. #5
    Member
    Join Date
    Oct 2019
    OS
    Android
    Posts
    88
    best help you can get is spend over 700$ in 2 months on the game after u do that they have to listen

  6. #6
    Junior Member
    Join Date
    Jan 2019
    OS
    Android
    Posts
    25
    I've gotten all of my help from fb messenger. Send them a message and they'll look in to your account.

  7. #7
    Member waymo's Avatar
    Join Date
    Nov 2017
    Location
    uk
    OS
    iOS
    Posts
    88
    I'm still waiting on a ticket from 15 december

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