ok just gonna throw this idea out here for you devs take on 10-20 vet players to help handle the support issues dosnt have to be indepth but having the extra help would be benifcal to everyone it would ease the strain you guys face plus it would help players contribute more to the game as volenteers just a suggestion but you have 24 members of staff personally ive never seen more than 2-3 people respond to any of the support mails so think on it
also if anyone has any other GOOD suggestions on how to improve the game/experince put them below