Raid reward frags/souls still not showing up.

I get the other currency rewards, but no frags or talisman souls appear.

Yes I've rebooted the app countless times (due to crashes).

I understand that this is primarily a cache issue.... but how does one ever get the cache to refresh if rebooting the app multiple times has no affect? I know if I were to somehow get some tribute frags, that count may update.. but, well, they aren't rewarded anywhere else. last time it took like 3 weeks to see them.