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  1. #1
    Administrator Leviathan's Avatar
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    Dec 2015
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    703

    "Failed to Download Localization Data" Error Details

    Hello Troopers,

    This morning players, particularly those in the EU, began reporting a new error message: 'Failed to download localization data' while loading into game.' Our engineering team conducted an investigation regarding this problem specifically.

    There appears to be an issue with our external CDN (content delivery network) provider who were performing 'routine maintenance' today. This issue is not related to the other server load issues that have been occurring over the past few days and unfortunately, this is beyond our control to fix directly.

    We are working with them to fix the issues as soon as possible. In the meantime we have initiated a redundancy CDN to try and resolve the issue.

    If you encounter this message please try hitting retry at least once to see if the data can be pulled from another source.

    Thank you,

    The Legacy of the Beast Team

  2. #2
    Administrator Leviathan's Avatar
    Join Date
    Dec 2015
    Posts
    703
    An update on the current situation:

    Our CDN [Content Delivery Network] provider has identified that the issues are being caused due to a fiber cut in North America causing high latency across their network. They have informed us that this event is at the highest level of escalation and Fiber repair crews have been dispatched to sites. While they can't provide an exact time frame for the resolution we hope it will be soon and continue to monitor the situation closely.

    In the meantime we are working with our redundency CDN [Content Delivery Network] providers and hopefully, they can pick up the lost bandwidth caused by this issue.

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