Update from the News Frontier May 21st 2020

[MuzakMaker]

Hmm, it seems I never get a response anymore to any of my bug submissions, even though I always put the explicit reason in the title. So will any of this actually help us, or just you, and result in more work and red tape for us?

In my experience that subject line does nothing. I've put things along the lines of "Urgent" "Time Sensitive" "Failed purchase" "arena lock out" and none of those actually did anything. The only times I ever got a response in a timely manner was when the game first started with a different support team and more recently when I managed to engage with a team member outside of the support ticket.

Besides none of this addresses the fact that tickets get marked resolved but the problem still exists. How many "Arena Refresh stole 10 Ironite" tickets are out there and closed even though they STILL have yet to fix that issue.

[AndyCatzo]

I'll keep saying this: please bring back the 3 seconds wait instead of the current 10, i don't know why anyone is complaining about that, but that was supposed to be a temporary solution to the servers slowness but it looks like it is the new normal

[Mateja]

I'll keep saying this: please bring back the 3 seconds wait instead of the current 10, i don't know why anyone is complaining about that, but that was supposed to be a temporary solution to the servers slowness but it looks like it is the new normal

They tried to bring it back after at some point but servers went to hell so it's 10 seconds again. I'm not familiar with coding so I'll assume the bigger break is needed but wouldn't 5 or 7 seconds be enough?

[Yup]

I really don't understand why it's 3 or 10.... that's seems a bit shortsighted. I agree.. try 5.. if not then 7....

[Shao]

when you answer at all requests/tickets opened since one mounth?

[Shao]

when you answer at all requests/tickets opened since one mounth?