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  1. #51
    Quote Originally Posted by Gonzo View Post
    Send a PM to Lamia, she posted that a few times now. Support receives a lot of emails per day, if you send her your ticket number she will try to make it faster.

    In fact she and the dev team solved my problem in less than 24hs. I had the same issue as you do.
    Thanks, I think I'll stick with my new account

  2. #52
    Junior Member
    Join Date
    Aug 2016
    OS
    iOS
    Posts
    1
    Seem to be experiencing the same issues as everyone else. Locked out of my account, the game just stalls on the spinning Eddie screen. First reported it last Tuesday but it's been going on a couple days longer. Annoyed to find my first error report didn't get a ticket number, so I re-reported and now I'm obviously waaaay back in line. Very frustrating to be blocked out for over a week. Was playing everyday.

  3. #53
    Junior Member
    Join Date
    Aug 2016
    Location
    Poland
    OS
    Android
    Posts
    10
    My account was corrupted. I was unable to login (stuck at loading bar). Lot of people got their accounts fixed (i've got fix yesterday).
    Few tips to got fix ASAP:
    Register at https://roadhousegames.zendesk.com/
    After login use "Submit a request" link near top right corner of screen.
    Submit your request which status will be available from now in "My activities" (click on your nick in top right corner to get link).
    Send PM to Lamia through forum with your ticket number and wait.
    Check regularly status of request in my activities.

    Don't know why but sometimes U can get reply without ticket number on your e-mail.
    Last edited by Temophab; 08-20-2016 at 12:57 PM. Reason: Typo

  4. #54
    Senior Member Hypnos's Avatar
    Join Date
    Jul 2016
    Location
    Ireland
    OS
    iOS
    Posts
    369
    Just started experiencing this. Won't go past title screen. May have to do with trooper souls from store? I recently purchased a magus soul but none of the others would process the purchases and on gunner assassin soul it reset to 6 days after not even unlocking this week.

    I play on iOS
    Last edited by Hypnos; 08-22-2016 at 06:44 PM.
    mammy-7388

  5. #55
    Junior Member
    Join Date
    Aug 2016
    OS
    Android
    Posts
    13
    I've reported my tickets several times everywhere but nothing happens!!!! I can't play for over a week now and I'm waiting for a reply to my messages to the support since more than 17 and more than 6 days!!!!!

    #7732 #8710

  6. #56
    Moderator Lamia's Avatar
    Join Date
    Feb 2016
    Location
    Vancouver, BC
    OS
    Android
    Posts
    174
    Hey everyone,

    Support team informed me that a small army of staff manually fixed a lot of accounts. Please try to login to your account.

    If you are still stuck on the title screen please PM Lamia as much info as you can about your account:
    - Account ID
    - username (with 4 digits)
    - any ticket # from Support
    - email address associated with your game account
    - email address associated with your Facebook if you connected to your Facebook

    Thanks!

  7. #57
    Moderator Lamia's Avatar
    Join Date
    Feb 2016
    Location
    Vancouver, BC
    OS
    Android
    Posts
    174
    Furthermore, the update released about an hour ago for Android & iOS should hopefully resolve this issue for good. If after you've updated you're still not able to get past the title screen, please PM me. Thanks!

  8. #58
    Moderator Lamia's Avatar
    Join Date
    Feb 2016
    Location
    Vancouver, BC
    OS
    Android
    Posts
    174
    The game team is still tracking down edge cases.

    Support suggests:
    - ensure you have free space on your device for any game updates
    - uninstall/reinstall instead of just updating Legacy of the Beast

    PM me your ticket # if you're still stuck. Thanks!

  9. #59
    Junior Member
    Join Date
    Aug 2016
    OS
    Android
    Posts
    6
    Lamia I messaged you about a week ago and still have no access to the game. Any updates?

  10. #60
    Junior Member
    Join Date
    Aug 2016
    Location
    Sao Paulo / Brazil
    OS
    Android
    Posts
    25
    I also sent you a msg.... please be quickly !!!!!

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