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  1. #11
    Junior Member
    Join Date
    Jul 2016
    Posts
    9
    having the same problem.. game upload to 90%+- graphic still moves but is stuck .. cant get the start button to play

  2. #12
    Senior Member Fudjo's Avatar
    Join Date
    Jul 2016
    Location
    Massachusetts
    OS
    Android
    Posts
    708
    Update: It seems pretty clear now that it's an account corruption issue.

    I uninstalled the game and reinstalled it. I tried logging in with my account, and I was then stuck in the same startup screen.

    I uninstalled the game and reinstalled it again. I created a new account, and now I am able to play again, but completely from scratch, and I missed out on the Starter Pack sale.

    Is it possible to restore the previous account and get the Starter Pack at the sale price? I'm a firm believer in spending money on things I like to reward the people who put the work into it, be it music or games or what have you. Especially because I have friends in the games industry and the music industry.

  3. #13
    Junior Member
    Join Date
    Jul 2016
    Posts
    3
    Hi all,

    Since July the 13th before 1am my account hangs at login and try to connect without providing any errors. It reported a connection error in the first few minutes, followed by asking to restart the game, than it just started to hang with what you probably call a Facebook loop.

    I have cleared the cache and reinstalled the game, facebook and also Google play, without any change.

    If I log with a fresh new account than I choose to log with Facebook I have the selection to relog with Reidon-7216 but if I do that, after few seconds I see my level 18 account and the game restart straight after and finally hangs again...

    It has being about 72 hours that I rose a ticket asking for support, but despite the automatic email I haven't even got anyone taking ownership of the case and send me a feedback, not even after few update requests.

  4. #14
    Junior Member
    Join Date
    Jul 2016
    Posts
    4
    it's been 3 days and 2 support tickets since my last time being able to log in the game.
    still no response.

  5. #15
    Junior Member
    Join Date
    Jul 2016
    Posts
    3
    Quote Originally Posted by dzest007 View Post
    it's been 3 days and 2 support tickets since my last time being able to log in the game.
    still no response.
    Six days here and still no feedback...

  6. #16
    Senior Member jpmusic's Avatar
    Join Date
    Jul 2016
    Location
    Mexico
    OS
    Android
    Posts
    232
    Wow, we really are screwed. This started happening to me today, after 3 weeks of gaming. I've been posting like crazy here, and can't seem to get an answer. I'm really angry right now because I invested TENS OF HOURS in this thing, and suddenly it fails. I can't do anything anymore and everything has gone to hell.

    We don't get answers, we can't solve the problem by doing anything... This is awfully wrong.

  7. #17
    Junior Member
    Join Date
    Jul 2016
    Posts
    1
    Same problem here. After pushing start button the screen hangs. Trying on iPhone 6 and iPad Air 2.

    Seems to be a account problem.

  8. #18
    Junior Member
    Join Date
    Jul 2016
    Posts
    7
    I had the same issue happen over the weekend. After a few reinstalls (which would temporary solve the problem) my account reset to the tutorial and lost everything.

  9. #19
    Junior Member
    Join Date
    Aug 2016
    Posts
    3
    Same problem,would keep loading after hitting start button and would go no further...tried to reinstall and lost all data and I was just about to finish underworld stage

  10. #20
    Junior Member
    Join Date
    Aug 2016
    Posts
    5
    Well I don't know about the rest of you guys but I'm just going to stop playing until the next update I've been playing from the first day it was released in the U.S. And I will be furious if I lose that progress considering how long it takes to advance in this game.

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