I've appended that info to the bug for that. Thanks for the extra insight!
Unfortunately, on our end, there's no way to distinguish between force closing to regain costs when losing and crashing due to a phone issue (or forcing a crash to make it seem like you had a phone issue and are trying to regain costs...). We do have a lot of memory optimizations being worked on that we're just needing extra time to ensure is thoroughly checked before submitting live (side benefit of such optimizations: loading into combat/my team screens will also be quicker and more stable for all devices).
We definitely feel for players running into a lot of crashing issues, though. Once PVP is out, we may revisit how we want to handle start-of-match costs, but we don't want to introduce risk into PVP (since it'll use similar fairness/anti-cheat mechanisms).
Mummy Eddie is still a pretty magic-y character, so we want him to still have his one blue slot to encourage using either singular Magus talismans or potentially a Magus set. We don't want all one colour to be the norm for most characters' talisman slots.
There's no major changes planned for this right now, and besides there being one exception (noted below), there actually haven't been major changes since the game went worldwide. That said, two related things on that subject:
- As new characters are added as soul rewards, the odds of other characters within that rarity will be adjusted accordingly (this change occurred when we added the Lord of Light minions to the souls)
- There is an unfortunate bug where the Rare Gunner/Assassin Soul can drop a 4 star Warrior Troll (discovered due to a customer service report). This will be fixed in the tuning push, but if this happens to you before then, use the in-game support button to report the issue to have that rectified.
All that said, the Daily Challenges update will have some opportunities to get some one time souls, and PVP will also introduce the ability to buy more souls with it's currency (similar to the Trooper store tab). Most new features and content, as they arrive, will introduce some opportunity for you to crack open more souls. And if the randomness of souls is not your thing, we have Sacrifice and Character Shards as upcoming features for alternate ways of getting top tier characters.