Summoned using Gunner / Assassin Soul - got a physical troop?

[SimpleHuman]

Recently beat Hell on Hard and used my Gunner / Assassin soul reward. The summon flashed red (yay, 5*?), and then the game proceeded to crash.
I logged back in and the soul was still in my inventory. I resummoned and got a 4* physical troll (what).

Aptly, the game has trolled me. I posted this bug in-game also, but figured a forum post would help in case anyone else has run into this issue.

SimpleHuman-5338

[Jennie-5128]

Mate that's sucktastic

[Kulimar]

You should contact support. I'm sure they can see your history and help you, maybe.

[Urtoroth]

This has just happened to me. I evolved that character with shards and the realised it was RED!!! No Purple or Yellow badass... I've contacted support so they can arrange it. I hope so.