That's fair enough but please tell me as well how may more fuck ups are acceptable until we are allowed to point out (complain) the issues.
Love your work in this forum and understood that you tried to protect the devs for a long while ... but at some point they need to get their shit together and this won't happen if there are no complaints. The game is at best in a beta status. If people are loosing stuff that they bought with real money they are absolutely intitled to complain.
How nice would you be to a car dealer that fucked up you car service for the x-amount of time? "Uh, breaks ... didn'T think about them" ... "A the clutch this time you say - we fix it by the end of the week" ... "You tried the indicator and the boot opened? Didn't happen last time") ...