Absolutely. I believe several people promised that there'd be good stuff coming at the end of Jan or first of Feb...well, not so much. I have a million in gold I can't claim. Customer support can tell me that I was offered the new player legacy pack back at the end of october, but they can't just manually adjust that since they can't seem to fix the bug. They can go in and actually put in the meteor tals that I earned that didn't drop, but they can't add in the gold. They can nerf my favorite characters, they can add cute animations where some characters have their power move button actually chained and locked...they can add dogs with lighted antlers, but they can't make the damn game just work, and in 2/3 of a year they can't add anything new.