When I was playing Galaxy of Heroes, whenever they had an issue for 6 hours (that was the max) they would give ingame currency (what would be Ironite here) to everyone, worth 25 - 30 $ of it, just to make up for the bad experience. That was smart - no one was complaining after that. Here I can't play for 5 days now. I know that they don't have the same funding as EA and Lucasarts, but I still hope for a good compensation.