Quote Originally Posted by Ceeg_LOTB View Post
Hey Scott. I have been trying to use the Space Station No.5 posts to interact with the Community when we can. This week has been a busy one for the Community team, we are prioritizing Support tickets over Social Media! Not trying to vanish, just busy elsewhere!

- Ceeg
Yeah I get that Ceeg, but to be honest we need daily updates on the big issues as it just look like you vanish - the weekend is an issue. I would see more folk playing then and there is very little in the way of support or comms when people are trying to play - last couple of weekends were pretty poor - it is better but that I think is less drain through the week - hit hard on the weekend when the staff are off (or likely most of them are off) - you guys need to get like a different shift pattern maybe to fit with the activity of the player base - I know we are all different time zones and such but the weekend is the weekend for users all over the world so surely you guys are on the case ready to reboot servers as soon as something major hits like it did a couple of weekend ago?

Everyone needs time off but as a provider of entertainment that is 24/7 as it is worldwide you need to be working to that as a support team - so if the world cannot access the game someone is there to reboot the server so we all know someone is on the case? It just wreaks of bad management - that weekend nightmare we had was a just not right and there should be no excuse for that sort of customer service. Sorry but I really support you guys and very rarely am I overly negative about what you do - I appreciate your efforts but you guys have to understand that your comms and fix team needs to be on point when no one (pretty sure we were all forced out?) can get in the game.

So for me the 'busy elsewhere' thing makes sense but it is not an excuse to not send out a tweet which would take a minute to do? You know - log into twitter and then type...'Guys we have noted the server issues you are all facing and we are on it and hope to have it fixed by X and if not by then we are looking to do Y. Please stick with us while we work through these issues today'

Surely that is easy to do and while not fixing the issues straight away does suggest that it has been noted and is being worked on....and includes some kind of timescale for a solution so we can leave our phones off and go and do something else with our weekend?