Sorry to hear that you had bad experience with the support! Because for me that's not the case. Whenever there was a problem, they were really helpful, even when it was my fault. I had a period of months where I did not get Gauntlet rewards in a row and they were always able to fix it. Sometimes the rewards are really there, just the popup was missing. A new thing is that tallis are directly put on a character, which is really weird giiven that we have 500 characters.