Best of luck getting this resolved - sounds maddening!
I use my Troopers every day, and while I don't track with a checklist the majority seem to do the same.
Life happens, crashes happen, so hopefully most get that.
I've seen posts where people are clearing out Troopers after 2-3 days; while I totally get it to me it sounds a little aggressive. However, did just look at my Trooper list - had a couple at 8 days and one at 12 days. I did let them go - it's why this forum is so great - while an internal Tropper communication system would be nice, we can at least communicate any issues here