I've been having this problem for two days. Can't play with my PC - no internet connection at home. I didn't create a Roadhouse account and only linked the game to Google Games, not Facebook, so I'm having second thoughts about re-installing it, I'd rather not lose all my progress. There seems to be no Facebook loop, the game just gets stuck somewhere after being halfway done with loading and there's no way to re-start it.
I'm trying to send a bug report via e-mail, but it's tricky because I can't even take screenshots and no in-game bug reports are available for me, since I can't even get to the "Start" button screen.
I'd rather stop playing if I had to reinstall and lose all my progress, I'll be honest.
I have same problem now, stucked on title screen. iPhone 6s and iPad Air 2...
Also stuck on 3/4 loading bar.
Tried to clear data, re-downloading content, relogin, then stupid FB login doesn't allow to continue.
I'm 100 lvl, 100 4* and almost 30 5* characters, huge frustration.
Same problem here. Loading bar stopped at 4/5. Cleared cache - didn't help. Reinstalled game, worked fine until app hang. Then again stuck to loading screen. Cleared game data, loaded content again, logged in again. Now app is very slow.
I have this problem also.
Contacted support and they offered the usual...force stop, clear cache, reinstall...all to no avail
Galaxy s7 edge, android 7.0
Just quit from account (im belive relogin will help fix some bugs) and cant login again with my facebook acc. Infinity loop...its just unacceptable(((
Enough from me.. uninstall the game.. right now its just impossible to play in general.
Good luck too all, maybe 1-2 years later game will be playable, but right now is not.