game loading problem

[Stonewall]

Support resolved my issue this morning! Time to let Eddie back out to play! Thanks!!!

[Bryan-3528]

Support resolved my issue this morning! Time to let Eddie back out to play! Thanks!!!

excellent news!

[BillLion]

Support resolved my issue this morning! Time to let Eddie back out to play! Thanks!!!

Congrats! How long did it take to resolve?

I began having the same issue yesterday after the server update and submitted a request for help.

[Bombatomica]

It happened to me last night. Can't enter, the game stuck on loading screen, the bar is at 80-90% i think, and remain there forever. I had just beaten underworld madness boss and got three golden skull in every level, now i'm really afraid i have lost everything (in which case, bye bye game, i will never restart from scratch). I could send an email to assistance, but i don't remember the exact account name (only the name, not the numbers)... sigh T_T

[slauki]

It happened to me last night. Can't enter, the game stuck on loading screen, the bar is at 80-90% i think, and remain there forever. I had just beaten underworld madness boss and got three golden skull in every level, now i'm really afraid i have lost everything (in which case, bye bye game, i will never restart from scratch). I could send an email to assistance, but i don't remember the exact account name (only the name, not the numbers)... sigh T_T

maybe some of your troopers can say you the 4 numbers, if you ask kindly and remember some of them :-)
i have an bombatomica-0864 with a 5 star axis commander (corrupt commander) when i search for troopers. that should be you.

[Bombatomica]

maybe some of your troopers can say you the 4 numbers, if you ask kindly and remember some of them :-)
i have an bombatomica-0864 with a 5 star axis commander (corrupt commander) when i search for troopers. that should be you.

Yes, it's me! Thanks a lot friend, now i can ask for assistance

[Jennie-5128]

I too have sent a request in to support. We'll see how long it takes them to answer - I suspect they're snowed under

[Olevipoeg]

Same story, game stuck on loading screen. Android and Ipad both doesn't work. I have worked for 20 years in software company and i have learned that you should never ever throw new software version out from door on Friday or Thursday. Especially if you don't want to work on Saturday and Sunday.

[Elindor]

+1 game stuck at loading. Android 6 on a gs6.

[Papaj]

maybe some of your troopers can say you the 4 numbers, if you ask kindly and remember some of them :-)
i have an bombatomica-0864 with a 5 star axis commander (corrupt commander) when i search for troopers. that should be you.

Hi all, I seem to have a similar problem - but, also I tried to reinstall the game and I lost all progress as a result.

The issue is, I don't actually remember my full account name - it's "Papaj-xxxx" (forgot the numbers) - maybe someone could tip me off? It was a lvl 30- or 40- something account with a Blue 4* Allied Soldier lvl 80 as a Trooper.

If someone were so kind as to provide me with a name of the account, I would be really grateful.

Thank you in advance,

Papaj