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  1. #1
    Member
    Join Date
    Jul 2016
    Location
    New Jersey
    OS
    Android
    Posts
    59

    Problems Logging In

    Anyone else having problems logging in since the update? I woke up, downloaded the update so I could get into the game before the reset so I could claim my daily rewards and have been stuck on the loading screen since. I even cleared the cache for the app and restarted my phone and still nothing.

  2. #2
    Senior Member
    Join Date
    May 2018
    Location
    USA
    OS
    Android
    Posts
    938
    I can't log in. Got the new update she I can't even get to the blue bar. 30 minutes and no luck. Cleared all storage and restarted my phone and nada....

  3. #3
    Senior Member
    Join Date
    Dec 2016
    Location
    Pacific Northwest
    OS
    Android
    Posts
    1,331
    The servers are likely still down due to the update. Usually, the update is available in the Stores before the servers come back up.

  4. #4
    Member
    Join Date
    Jul 2016
    Location
    New Jersey
    OS
    Android
    Posts
    59
    Quote Originally Posted by druid138 View Post
    The servers are likely still down due to the update. Usually, the update is available in the Stores before the servers come back up.
    I wish that was the case Druid but my son is already in the game and playing with the new update and dungeon. He has a Galaxy S9+ and I have a Galaxy S8+.

  5. #5
    Senior Member
    Join Date
    Jul 2016
    Posts
    432
    Got the update from Apple Store, but getting gallo1 error when trying to open

    Edit: gallo1 error was related to my wifi network. Deleted app and reinstalled, took about 2 minutes. Seems there's a new event!
    Last edited by Nifelheim; 01-29-2019 at 01:39 AM.

  6. #6
    Senior Member
    Join Date
    Dec 2016
    Location
    Pacific Northwest
    OS
    Android
    Posts
    1,331
    Quote Originally Posted by madmanmeyer74 View Post
    I wish that was the case Druid but my son is already in the game and playing with the new update and dungeon. He has a Galaxy S9+ and I have a Galaxy S8+.
    Well, that's not good then. I can't get in either - from two different phones.

  7. #7
    Senior Member
    Join Date
    Jun 2018
    Location
    Missouri, USA.
    OS
    Android
    Posts
    2,746
    I tried clearing the cache and that didn't work. I cleared the game data and restarted the game through email login, that worked for me.

  8. #8
    Senior Member
    Join Date
    Jun 2017
    OS
    Android
    Posts
    453
    Im on a s9 and can not load either

  9. #9
    Senior Member
    Join Date
    Jun 2017
    OS
    Android
    Posts
    453
    Will i lose anything valuable by clearing game data?

  10. #10
    Senior Member
    Join Date
    Dec 2016
    Location
    Pacific Northwest
    OS
    Android
    Posts
    1,331
    Quote Originally Posted by wipp View Post
    Will i lose anything valuable by clearing game data?
    It's possible. I don't have the exact answer for you, so wait to get one here before you do it.

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