Problems Logging In

[Iced_Earth]

Any news, Devs?

[bort]

cleared my cache and got in, played a bit, then the whole thing shut down

[Yup]

new game data just popped up.. so they may be correcting issues.

[Leviathan]

Hello everyone! Thank you for the bug reports regarding the loading issues with today's update. We have identified the cause of these loading issues and are working on a solution.

IF YOU HAVE NOT CONNECTED YOUR APP TO FACEBOOK OR EMAIL - Please do not uninstall and reinstall. We are currently working on a hotfix that will be able to get you into the game without reinstallation.

IF YOU HAVE CONNECTED YOUR APP TO FACEBOOK OR EMAIL, please uninstall and reinstall the game to access the newest update (see update details in the newsfeed)!

Once reinstalled, you can log back into your account on the title screen:
- tap the profile icon on the bottom left (do NOT tap the Start button)
- tap 'Email Login' or 'Facebook Login'
- if you have forgotten your password, tap the 'i' icon in the password field to reset it.

IF YOU HAVE ALREADY REINSTALLED AND CANNOT REMEMBER YOUR LOGIN. Please contact our support team by tapping the Support button in the Settings menu, or email [email protected].

[Majice]

Holly Cow! I lost everything! 2 years of building gone! unloaded then reloaded game because I read that was how someone got back in after this maintenance fiasco! Anyone know how I can get my info?history back???? CRUSHED!!!!!!!!!

[thealchemist]

Holly Cow! I lost everything! 2 years of building gone! unloaded then reloaded game because I read that was how someone got back in after this maintenance fiasco! Anyone know how I can get my info?history back???? CRUSHED!!!!!!!!!

Do you have an account linked to an email address or facebook profile? If you do it is just a matter of logging back in with your email and password.
If not, I am not sure what can be done to get your profile/account back, if it is even possible? I think it may be linked to the device so once you uninstall there is the chance it might be gone for good...I'd suggest contacting support and see what they say.

[wipp]

Majice, that sux, please tell me you didnt hit start. if so you just lost everything for good

[MetalKing]

Maybe not; once I had a issue with getting on after uninstalling and reinstalling. If you click the start but Did not link the new game with an email or Facebook account, then you can uninstall and reinstall again and click the profile button instead of the start and your stuff should be back.

[GotN]

Had to reinstall the game on all devices, cause it didn’t load after the update. Great work NF!

[Ip4]

i must reinstall 2 times on 3 devices and than game start working normal...