Originally Posted by
Tritium
Well, something I've noticed is that the devs seem to respond most in these game update discussion threads, but I have no doubt that they still actively monitor the bugs section (even if they may not directly respond to a thread there). Customer support also is a good line to use. If you really want to reach them about an important bug, it probably wouldn't hurt to post in both places on the forums and to send an email to CS (yes, it's a lot of work to do, but we reap the benefits when the bugs are fixed).
Also, they're much more likely to respond to you if you are kind and respectful to them. If you haven't noticed by now, there are a small (but vocal) minority of certain players here who consistently take a venomous tone with the devs (I won't put anyone on blast...although Lord Schmeb definitely knows who I'm referring to here haha), and as such, they hardly ever get a response. Nobody goes to work wanting to mess up and disappoint their customers, so there's no point in pointing any vitriol at the people who want to make us happy.