One thing I like about other apps is that when they F up, they compensate their users, better customer appreciation. Just one example and I could give tons, Topps Bunt baseball app had server issues earlier in the week, the very next day they apologized in the app and made all contests free for the day. Giving away free souls and ironite as a 1 time thing would go a long way in making people feel like they aren't forgotten in times like this when the app is falling on its face. I'm sure a free 10 pack of souls or a couple G/A isn't going to hurt NFs bottom line. Should be thinking long term and trying to retain users instead of chase them away.