April 19th 2017 Update Discussion

[Sparton_LOTB]

A second thing: As I said above I'd argue for immdiate bug fixes where ever that is possible and wouldn't want to postpone them. Just active character tuning should have a schedule that matches the one of the Arena. This might blur over into the uncoupling issue, though.

As far as immediate bug fixes is concerned, we do agree. Contrary to what I mentioned earlier today, after appraising the situation, we are looking at doing a hotfix update to fix some high priority stuff, and we're working to finalize the update ASAP so we can get it in the submission queue.

Regarding tuning changes... trust me, if the team had infinite resources, we would time tuning updates/meta-affecting bug fixes to be immediately after PVP resets or similar timings, but it's just not feasible for us at this time.

I don't wanna take this line out of context, but that seems to be an issue many players around these forums, maybe even the majority, have at some point formed an opinion about - and yeah, I am aware we have a sample bias here - : The ratio of bugs fixed and new issues introduced by updates seems to not be in the games favor and, maybe more importantly doesn't seem to be getting much better. I know you have to work on new content and I want new (especially PvE) areas as much as many other players, but if you gave me the choice to have a bug free game and wait a month longer for a content update or to continue the way it went the last few month, then I would strongly prefer the former. I suspect there are many players with a different view, but I got the feeling that those who'd prefer an at least temporary focus on bug fixes are growing in numbers with each update (of course I hope that's not wishful thinking).

Again, I think much of the team agrees, but there's still pressure on the team to release new features and improvements in parallel with bug fixes instead of focusing just on bug fixes. Historically, focusing just on doing fixes actually damage show much people are willing to stick around for a game, too, so it's a difficult balance we try to strike.

We on the outside have no idea what prohibits an effective QA of updates, we just see the result and by using the means we have avaible can only try to voice concerns.

I personally have the impression that you guys are doing your best (maybe that's just due to yours and your team's communication here, but if so, that's alright for now), otherwise I wouldn't stick around. It feels to me like you are understaffed with sometimes ambitious deadlines you want/have to meet - unless management reads these pages we then are a dead end anyways.

Your guys' concerns are definitely understandable; I don't fault you for your reactions, and do appreciate the civility most of you guys have for discussing the situation.

And yeah, the sentiment is floated up to the higher management through myself, CS, etc, so they are aware to a degree. For example, unless something devestating we can't find a safe fix for comes of it, we're aiming to include a fix which stops reflect shields from triggering Counter Strike/Revenge in the hotfix update, purely because of the voiced impact that has had on your guys' games.

Think I figured out why the start button was removed, to prevent losing pop ups from sacrifice, battle, etc reward screens when the game crashes. Must have been causing issues with graceful restarts. If that's accurate I welcome it. Just wanted to post because there's discussion about it in here and could be a possible reason it was gutted.

The main motivation was that the vast majority of users would be pressing the start button on the front end, and people who want to switch could use the Account popup you can trigger from the main HUB.

That said, the change does of course affect the front end flow, and that's the same programmer who's been working on downloading/front end handling improvements, so there may be a bit of truth to that, too.

Hello everyone. I've been away for a while. I've kind of kept up with the forums to see what's going on, but I haven't played the game for quite a while. This afternoon I got an itch to play. I've run into a couple problems. I ran into one opponent in pvp that would freeze on the loading screen every time. Tried 3 times to play him, and I had to restart the game every time. No error message or anything, just stuck on the load screen.
So I thought, whatever, I'll go hit the secret locations. I got through the first two world no problem. But when I tried battlefield normal, I got the freeze again. No error message. I can't seem to get into it. It uses the trooper I select though (surprised I had any left). Is this a known issue? I've read about a lot of the current problems, but I can't remember seeing this one anywhere.

This does sound like a possible issue that has affected some players based on some incomplete/corrupted data that could have been downloaded with the new update.

I would recommend sending a ticket to Support via the in-game support button (tap the Options gear on the top-right, then Support); they can help diagnose the issue further or recommend what you can do to fix the issue.

If you're willing to hold out a little longer, I know our hotfix update that is coming soon will have safeguards in place to help repair this automatically if it does occur.

[Jofer16]

That said, the change does of course affect the front end flow, and that's the same programmer who's been working on downloading/front end handling improvements, so there may be a bit of truth to that, too.

This is really great news because I specifically remember attacking you on connection management issues and graceful restarts. Disregard my previous post bitching about not reporting bugs anymore haha. It's clear you guys are paying attention. And yeah it makes total sense, that start button was probably causing some data flows to hiccup. Thanks for the response. I sent you a PM on a cause for that blank popup error too, think I figured it out. Pretty sure it's related to an odd scenario with the new connection handling.

[MrFreeze]

Even though I wasn't playing I kept the game on my phone. It'll stay there a while longer. I'll give the reinstall a shot and see what happens. You scare me when you mention corrupt data though. I lost my first account due to the giant mess created by roadhouse last August. I think half the forum at the time was locked out of the game.

[Sparton_LOTB]

This is really great news because I specifically remember attacking you on connection management issues and graceful restarts. Disregard my previous post bitching about not reporting bugs anymore haha. It's clear you guys are paying attention. And yeah it makes total sense, that start button was probably causing some data flows to hiccup. Thanks for the response. I sent you a PM on a cause for that blank popup error too, think I figured it out. Pretty sure it's related to an odd scenario with the new connection handling.

Yeah, I think you're right about that. Thanks again for the tip.

Even though I wasn't playing I kept the game on my phone. It'll stay there a while longer. I'll give the reinstall a shot and see what happens. You scare me when you mention corrupt data though. I lost my first account due to the giant mess created by roadhouse last August. I think half the forum at the time was locked out of the game.

In this case, the corrupted data isn't related to the player save, it's related to general assets the game uses (the art, ability data, etc), so as far as I know it is some that's much easier for us to help you recover from.

[Tritium]

Sparton, I wanted to thank you for how communicative you've been this week. The answers you've given have helped us know where you (the dev team) stand and cleared up some of the concerns we had. One thing that has kept me around is how communicative you and Kaz are with us here on the forums. Not many games I played in the past had such helpful devs who were willing to devote some of their time to interacting with the playerbase. Thank you for all that you do here on the forums!

[iPoop]

Even though I wasn't playing I kept the game on my phone. It'll stay there a while longer. I'll give the reinstall a shot and see what happens. You scare me when you mention corrupt data though. I lost my first account due to the giant mess created by roadhouse last August. I think half the forum at the time was locked out of the game.

Good to see you still around! You were one of my first troopers. I remember being in awe of your Corrupt General. Of course that was pre-nerf!

[Sparton_LOTB]

Sparton, I wanted to thank you for how communicative you've been this week. The answers you've given have helped us know where you (the dev team) stand and cleared up some of the concerns we had. One thing that has kept me around is how communicative you and Kaz are with us here on the forums. Not many games I played in the past had such helpful devs who were willing to devote some of their time to interacting with the playerbase. Thank you for all that you do here on the forums!

Your welcome, mate. We appreciate that you and others find it valuable!

[MrFreeze]

Good to see you still around! You were one of my first troopers. I remember being in awe of your Corrupt General. Of course that was pre-nerf!

Hell yeah. I remember. If I start playing regularly again I'll send a request. CG used to really kick some ass. I was bummed he got knocked down so much.


Edit: can anyone tell me if the email log ins still work? I never connected to facebook. I'm afraid to uninstall. I always used the email account

Edit2: deleted and reinstalled. Able to get into battlefield now. The game seems to be a bit quicker too.

[MoonShadow]

The game seems to be a bit quicker too.

Yes, the game is quicker right now, as the speed was improved in one of the latest updates. A very good & useful improvement.

[Fister]

I don't know if any of you guys already reported this but I noticed a thing that I dont understand:
- Freeze damage.

In the description of the freeze says that the target take 5% max health at the end of the turn, just like the magic burn from ABB for exemple. Why the dif between 400 - 800 damage (freeze) and 1500 - 2000 damage (magic burn) if both are magic damage and supposed to do 5% max health damage?

Does anyone noticed that to?

I think class advantage is the answer.