Sorry about the downtime during the last few hours of the event everyone.

Due to the unscheduled maintenance, we've decided to extend the Beckoning Nightmares event by 1 hour, and also have a code available for free ironite as compensation for the untimely maintenance. You can get the details from that from Leviathan's post in the event thread.



Quote Originally Posted by Mizrael View Post
it’s Mizrael-8316
Thanks, I'll pass that along to review the logs.

Quote Originally Posted by Kurzgesagt View Post
Why did not you advise that a maintenance server would occur?
It was not a scheduled maintenance; basically, a problem occurred with the server that brought it to a halt, so we felt that communicating it was a maintenance while the team was working on fixing the issue was the best way to communicate it with what we had available.

Quote Originally Posted by Kurzgesagt View Post
When this started I was playing a match on BNW, continuing the farm to get an advantage talisman I've been trying to pick up a few days already, when the server crashed and a bug called "MACL15" or something like this appeared.
After a quick relog, I realized that no rewards were added to my inventory, but both my trooper and the sands of time were noted as "expenses."

Should I contact you to try to mitigate the situation? I know it sounds like a futile affair, but it's not the first time this has happened, and it's a frustrating occurrence just now.
In the case of a MACL15, there is a known issue where that will sometimes occur at the end of a PVE match. However, in most instances that I've heard our CS team has looked into for that, the rewards are given, they're just not communicated when you next log into the game.

If you're confident that you didn't even earn runes from the battle, though, you can send a message in to CS to check, but you'll need to be very specific about the date and time it occurred for them to verify (our logs will just show your battle results giving normal rewards in that scenario).